Product Manager

**Job Advert Summary**:
Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has Ten brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, Nikos Coalgrill Greek, Doppio Zero, Modern Tailors and Piza e Vino. In order to retain an exceptional talent pool, the group endeavours to create a great place to work, building a collaborative and innovative performance-based culture which enables each employee to thrive on his or her unique Spur Corporation journey. Spur Corporation’s employees are passionate and purpose-driven people growing great brands. Through their dedicated service and talent, they offer support to the group’s endeavours and operational activities, offering an exceptional return on investment to all its shareholders. A career at Spur Corporation is an opportunity for an employee to nurture, learn, grow, and realise their full potential.

A position has become available in the IT Department at the Century City Office, Cape Town for a Product Manager. The Product Manager will be accountable for the product vision, strategy, and roadmap for the Groups set of IT products within the customer and marketing business areas. This position forms a key role in the IT Product team and will own the product prioritization, feature sets and lifecycle. A hands-on role that includes analysis, design, user stories and working as the product owner in an agile team.

We are looking for technology leaders, data scientists and digital savants to help us build digital platforms for the restaurants of the future for our iconic brands. The smartest restaurant digital commerce engine in the world, led by data and advanced analytics. This spans from making digital ordering easy and secure, deepening our data and advanced analytics, or leveraging AI to improve our guest experience - we are digitally transforming and invite you to join our team on an incredible and exciting journey.

**Minimum Requirements**:
**Qualifications and Experience**:

- Graduate degree or similar in IT, Engineering, Commerce or Marketing
- 3+ years’ experience in product management
- In-depth knowledge of Scrum and Agile Software Development Methodology
- Working knowledge of product development architecture
- Proficiency in the use of analytic tools
- Ability to prioritize effectively
- Excellent knowledge of user-centred design principles
- Excellent oral and written communication
- Ability to work with matrix-orientated teams
- Understanding of design quality standards

**Duties and Responsibilities**:
**Duties and Responsibilities**:
**Product Management**
- Drives business requirements and product feature definition for each product portfolio to ensure a seamless end-to-end digital customer experience
- Defines and assigns features to specific releases to meet key business objectives and serving customer expectations
- Leads with data-centric KPIs, OKRs and business improvement efforts.
- Sets product prioritisation and ensures appropriate delivery through a cross functional team
- Active team member in business and IT teams to drive business objectives through product market fit
- Serves as key integration point with IT development, business process, architecture and business leadership
- Establishes and monitors customer satisfaction and other KPIs to define the success of our digital experiences; identifies and lead efforts to analyse results and continuously improve our performance through product improvements
- Managing the product backlog and prioritizing them based on changing requirements
- Overseeing all stages of product creation including design and development
- Plan, evaluate and manage budget for Product on a monthly and yearly basis.
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Participating in Scrum meetings and product sprints
- Continuously improve product engagement through active customer development and testing

**Operations & Finance**
- Drive exceptional customer services across omnichannel digital products
- Adhere to and improve customer service levels across businesses and services
- Provide integrated reporting and feedback across
- Drive customer centric culture, processes and way of working