Commercial Manager

18 hours ago

Century City, South Africa Altwork Full time

**Commercial Manager - Fresh Produce Wholesaller**

**Location**: Cape Town, South Africa (Altwork Hub)

**Overview**:
Kosmas Enterprises is seeking a dynamic, commercially driven **Commercial Delivery Lead** to head up the South African back-office operations supporting a **Fresh Produce wholer**, a fast-growing UK-based fresh produce distributor. This role is ideal for a high-performing operator with a strong sales mindset, who can lead a multifunctional team focused on revenue growth, product rollout, customer engagement, and day-to-day coordination.

**Key Responsibilities:Commercial Growth & Sales Enablement**
- Lead the commercial delivery strategy for the South African back office supporting the UK operation.
- Drive upsell and cross-sell initiatives to increase average order value and client retention.
- Coordinate rollout of new products and services to UK customer segments (hospitality, retail, care, etc.).
- Collaborate closely with the UK Commercial Director on sales targets, pricing strategy, and product positioning.

**Customer Engagement & Product Execution**
- Oversee the preparation and delivery of sales collateral, product brochures, and pricing schedules.
- Manage the back-end support for customer onboarding, order processing, and service excellence.
- Work with digital marketing and outbound teams to execute targeted B2B and B2C campaigns (including the doorstep box offering).

**Team Leadership & Coordination**
- Manage a cross-functional team covering admin, finance support, sales support, and logistics coordination.
- Oversee daily workflows, task allocation, and productivity monitoring.
- Lead weekly commercial reviews and performance reporting.

**Operational Collaboration**
- Ensure seamless alignment between the UK’s on-the-ground operation and SA’s remote support team.
- Track KPIs across customer satisfaction, order accuracy, margin improvement, and campaign ROI.
- Provide input into operational improvements and system upgrades that support commercial performance.
- 4+ years in commercial operations, business development, or general management within FMCG, distribution, or supply chain sectors.
- Strong leadership ability with proven track record in sales, marketing execution, or customer success.
- Hands-on operator who thrives in a fast-paced, evolving SME environment.
- High level of competency using CRMs, productivity tools (Google Workspace), and ERP/accounting software.
- Excellent English communication skills - written and verbal.

**Compensation**:

- Monthly Salary: (based on experience)
- Bonus: Performance-linked incentive scheme available after probation
- Career Growth: Pathway to senior group-level roles as our busines scales

**Education**:

- Bachelors (preferred)

**Experience**:

- commercial operations management : 4 years (required)

Work Location: In person

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