Global LMS Administrator

1 week ago

Century City, South Africa Forvis Mazars Full time

**About Forvis Mazars**

Forvis Mazars is a leader in audit, tax and advisory services, operating worldwide across 100+ countries and territories. Join our 40,000+ strong team to grow your career through global opportunities, diverse projects and continuous learning. Belong to a supportive environment where your unique perspective is valued and success comes from working together. Impact with your bold ideas and help drive us forward.

**Position Overview**

The Global LMS Administrator plays a key role in enabling learning across Forvis Mazars by managing the end-to-end operations of our Learning Management System (LMS). As part of the Group Learning team, this role supports the digital learning ecosystem, provides technical and functional expertise, and collaborates with global stakeholders to ensure the LMS meets evolving business and talent development needs.

**Duties and Responsibilities**:
**Platform Administration & Support**
- Provide first and second-line support to local LMS administrators and end users
- Troubleshoot and resolve technical issues, liaising with IT and external vendors as needed
- Maintain LMS configuration, content structure, and user access across countries
- Ensure platform stability, usability, and compliance with data protection and accessibility standards

**Training & Enablement**
- Train local administrators on LMS functionalities, processes, and best practices
- Onboard new countries and guide HR and training leaders on LMS capabilities
- Build and nurture a global community of LMS administrators and superusers

**Content & Collaboration**
- Collaborate with content creators and instructional designers to ensure compatibility and consistency
- Support the creation and deployment of virtual, self-paced, and digital learning content
- Partner with business and learning teams to align LMS usage with development goals

**Reporting & Analytics**
- Create and maintain reporting structures and dashboards in collaboration with data analytics teams
- Monitor system usage and learner engagement to inform continuous improvement
- Provide insights on completion rates, performance metrics, and learning impact

**Project Management & Innovation**
- Contribute to learning technology projects and enhancements
- Support system upgrades, testing, and rollout activities
- Stay informed on LMS trends and recommend improvements to enhance user experience

**Minimum Requirements**:
**Qualifications**
- Bachelor’s degree in Information Systems, Education, Human Resources, or related field
- Prior experience in LMS administration and training delivery
- Experience working in a global, matrixed organization is highly preferred
- Strong communication skills in English - written and verbal
- Excellent analytical and problem-solving abilities
- Project management skills and structured approach to work
- Passion for digital learning and emerging technologies
- Ability to work independently and collaborate across cultures and time zones
- Customer-focused and service-oriented mindset

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