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Lead: Continuous Improvement
2 weeks ago
**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_**
**_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_**
**_Division._**
**_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_**
Post:
E-mail:
Fax:
before the closing date of the advertisement.
Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your
We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at
**_ Operating Division : Transnet Corporate Centre_**
**_ Position Title : Lead: Continuous Improvement_**
**_ Employee Group : Permanent_**
**_ Department : Shared Services_**
**_ Location : Johannesburg_**
**_ Reporting To : Head: SSC Service Management_**
**_ Grade Level : E_**
**_ Reference Number : 6014353_**
**_ Position Purpose:_**
- Overall accountability for all Continuous Improvement (CI) initiatives within Shared Services, delivered through an efficient
and effective CI and project management framework.
- Deliver process innovation and Continuous Improvement initiatives across
- multi-functional areas within Shared Services, to foster a culture of sustainable change
**_Position outputs:_**
- Develop process enhancement strategies in collaboration with other members of the Service Management team.
- Establish and review norms and standards for SSC performance.
- Collaborate on the monitoring of SSC performance and processes.
- Implement a suitable Continuous Improvement methodology capability (such as Lean Six Sigma)
- Design and develop suitable systems and processes to ensure effective implementation and sustainability of CI initiatives.
- Analyse SSC processes and procedures.
- Investigate shortfalls, issues, and complaints in current business processes.
- Ensure that the latest training materials and best practices are compliant with audit requirements and legislation.
- Enforce the adherence of prescribed governance documentation for Continuous Improvement Initiatives/Projects by
ensuring the utilisation of systems and tools prescribed by the methodology through consistent monitoring and reporting of
- non-compliance.
- Collaborate with other stakeholders to enhance productivity and customer satisfaction.
- Identify ongoing continuous improvement skills gaps across multiple functions and develop training programs to close
these gaps to deliver service improvements.
- Advise line management across multiple functions by proposing continuous improvement solutions to achieve objectives
and KPIs.
- Champion the utilisation of established lean management practices together with process expertise to deploy improvement
solutions
- Use influencing skills to gain consensus and commitment for the practical solutions.
- Develop and manage the implementation of communication and stakeholder engagement strategies for continuous
improvement by creating a standard change management agenda for all continuous improvement projects, while maintaining
- a structured approach to business process improvement. Design a framework that is clear, clarifies expectations and
outcomes with understandable processes that are user friendly and applied in all areas of Shared Services. The aim of the
Benefits Realisation framework is to promote a culture of continuous improvement and to add to the existing body of
knowledge to achieve industry best practise for Shared Services, as it matures into a Central Business Service. Provide
inputs into the strategic planning process to ensure that the Benefits Realisation framework remains an effective planning tool
and becomes a standard practice throughout the business change lifecycle - especially during programme and project
definition.
- Establish a knowledge sharing platform for benchmarking of processes.
- Determine suitable processes for problem solving.
- Maintain up-to-date knowledge of developments in process optimization.
- Allow for participants to articulate ideas and opinions.
- Manage the Departmental Budget and develop the Capability of the Continuous Improvement Team by managing for
Performance and providing opportunities for Coaching, Mentoring, Training and Knowledge transfer.
**_ Qualifications & Experience:_**
- B-degree Qualification
- Minimum 8 -10 years’ experience in Business enablement processes preferably in a shared services environment
- Professional registration will be an added advantage
- Lead & direct a large team within Shared Service environment
- Strong customer service orientation with a focus on establishing and maintaining a strong customer service culture
- Proven ability to work effectively cross-functionally in the organization
- Requirement of trust and honesty in the handling of finances as per the National Credit Act Amendment 19
Standard Job Requirements:
- Driver’s license code 08
- Travel as required and ap
