Continuous Improvement Manager

Job Function:

To lead and manage the continuous improvement function across retail logistics operations, driving operational excellence through strategic initiatives, process optimization, and capability building.

Key Performance Areas:

Strategic Leadership:

• Develop and execute continuous improvement strategies tailored to retail logistics.
• Lead cross-functional improvement projects from ideation to implementation and sustainment.
• Align improvement initiatives with business goals and performance metrics.

Operational Excellence:

• Standardize logistics documentation including SOPs, visual management tools, and technical guides.
• Apply Lean principles to enhance warehouse efficiency, inventory accuracy, labour utilization, and throughput.

Process & Performance Optimisation:

• Identify and implement initiatives to reduce cost, cycle time, and lead time in retail logistics.
• Conduct time studies and establish labour standards using engineering data.
• Drive improvements in safety, quality, and consistency across logistics operations.

Cross-Functional Collaboration:

• Partner with supply chain, warehouse, and retail teams to identify improvement opportunities.
• Support leadership in developing logistics system roadmaps and performance tracking.

Data-Driven Analysis:

• Analyse logistics data to uncover inefficiencies and improvement opportunities.
• Utilize tools such as Process Mapping and Value Stream Mapping to eliminate waste.

Training & Capability Development:

• Facilitate training sessions on Lean and continuous improvement methodologies.
• Coach logistics teams to build internal capability and foster a culture of continuous improvement.

Performance Management & Reporting:

• Implement daily performance management systems including schedule adherence tracking.
• Monitor and report progress of improvement initiatives against defined targets.

Kaizen & High-Performance Systems:

• Lead and support Kaizen events focused on process improvement and cost reduction in logistics.
• Promote high utilization systems across all logistics areas.

Strategic Projects & Sustainability:

• Manage strategic improvement projects including equipment selection and maintenance planning.
• Support new product introductions through Lean process integration in logistics operations.

Qualifications Required:

• Bachelor's degree in industrial engineering, Supply Chain Management, Logistics, or related field.
• Lean Six Sigma certification (Green Belt or higher preferred).

Experience and Skills Required:

• Proven experience in leading continuous improvement initiatives within retail logistics or supply chain environments.
• Strong knowledge of Lean, Six Sigma, and other CI methodologies.
• Demonstrated success in managing cross-functional projects and delivering measurable improvements.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.