Repairs Manager

1 day ago

Johannesburg, South Africa Booyco Electronics Full time

Management and administration of the entire repair process to meet customer requirements through team and individual efforts.
- Route cause analysis reports monthly on faults discovered during repairs and feedback to branches and Engineering on these outcomes.
- Determine whether a unit returned for repairs is beyond economic life and arrange to quote a replacement unit.
- Similarly determine when a warrantee replacement is appropriate and liaise through Engineering to have such returned to the supplier for repair.
- Participates in the analysis and composition of reports from information gathered regarding repaired units.
- Assist in the implementation of new processes that will make the repair process more efficient. Innovate systems that will improve the repair process.
- Assist with actual electronic repair of various products. Initial duties may include reviewing and verifying information relating to repairs, writing reports and identifying potential areas for improvement.
- Duties may include ad hoc requirements from production and/or quality departments.
- Work alongside stores, sales, branches administrators and repair technicians to ensure that information, data and system is administered correctly and kept up to date.
- Periodic test must be carried out to verify the data is correct.

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