E-commerce: Customer Service Agent

2 weeks ago


Cape Town, South Africa Only the Best Full time

Western Cape

,

CPT - North

eCommerce: Customer Service Agent
Based in Stikland
Salary - Market Related
Shift Work

Our client is a Service-centric and analytics-driven team that thinks upstream to implement solutions that delight their customers, improve performance, and scale through better automation, process and product experience.

Minimum Requirements:

- Grade 12 and Tertiary qualification advantageous
- Drivers Licence and own vehicle
- Credit and Criminal Clear
- Excellent written and verbal communication skills
- Minimum 5 years work experience working in an online eCommerce and customer service environment
- 3 years Order fulfilment experience in eCommerce retail operations
- 1-3 Years Supply Chain and logistics experience in eCommerce retail operations
- 1-3 Years Experience working with a contact centre, preferably within an eCommerce role
- Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
- Commercially minded and High attention to detail
- Empathy and the ability to take initiative for the customer
- Strong problem-solving skills with the ability to creatively resolve difficult situations

For more information please contact:
Candice De Klerk



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