Customer Service Agent
7 days ago
About the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role:Be the human connection behind every beautiful purchase. As a Customer Service Agent, you’ll be the first point of contact for customers—offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand. Key Responsibilities: Handle customer inquiries regarding orders, deliveries, returns, and product details. Ensure that all customer interactions are professional, courteous, and aligned with the brand’s tone. Log customer interactions in CRM software and follow up on unresolved issues. Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges. Escalate complex issues appropriately and provide proactive updates to customers. Minimum Requirements: Grade 12; diploma in customer service or business admin is a plus. 2+ years of experience in a customer service environment, preferably in retail or e-commerce. Excellent written and verbal communication skills. Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous. A calm, empathetic, and solution-focused personality.
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Customer Service Agent
3 days ago
Bridgeway, Century City, Cape Town, , South Africa WNS Global Services Full time R150 000 - R250 000 per yearCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Customer Service Agent
3 days ago
Johannesburg, Gauteng, , South Africa Dream Team Gaming Full time R104 000 - R208 000 per yearOverview & Purpose:We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for...
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Customer Service Agent
1 week ago
Johannesburg, Gauteng, , South Africa CoSauce Full time R120 000 - R240 000 per yearWe're looking for talented customer service agents to join the Catch Consulting team. This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy etc.) Please note, you'll be working night shifts...
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Customer Recovery Agent
7 days ago
South Africa adce94d1-ebc6-44ed-87f6-70c95c95823e Full time R150 000 - R250 000 per yearSebokong, ZATemporaryCommercialJob OpeningsCustomer Recovery AgentApplications are invited for the Customer Recovery Agent position to be based in Sebokong. PURPOSE OF THE ROLE:The Customer Recovery Agent plays a key role in reconnecting dormant Herotel customers and recovering unused routers (CPEs) from clients who are no longer using their service. This...
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Customer Service Agent
1 week ago
Cape Town, South Africa Time Personnel Full time**Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Customer Service Agent- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Customer Service Agent position available in Cape Town.**: Are you a customer-focused Sales Administrator with...
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Customer Service Agent
2 weeks ago
Cape Town, South Africa Afrizan People Intelligence Full timeOur Client in the Telecommunications Industry is looking for Customer Service Agents. - Provide product and service information to customers. - Follow up on customer calls. - Reroute calls to appropriate departments. - Maintain customer relations as well as customer satisfaction. - Grade Twelve - Clear criminal record - Clear credit check - Customer Service...
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Customer Service Agent
4 days ago
Cape Town, South Africa abc Full timeCustomer Service agent with minimum 1 year of experience in an international BPO office based in Cape Town CBD shift from 2 pm to 2 am needs to be South African citizen no criminal record no bad debts matric certificate
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Customer Service Agent
3 days ago
Bridgeway, Century City, Cape Town, , South Africa WNS Global Services Full time R120 000 - R240 000 per yearCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
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Customer Service Agent
1 week ago
Cape Town, South Africa abc Full timeUrgently looking for customer service agents in Cape Town that can start asap. Need to be fluent in English and have min 1 year of CS experience. US hours, between 3pm - 3am **Job Spec**: Customer Service Advocate **Basic Salary R7945.69 + Shift Allowance**: 1054.31 = R9000 Medical aid contribution Pension fund Free transport from the office to the your door...
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Customer Service Agent
3 days ago
Cape Town, Western Cape, South Africa Boardroom Appointments Full time R150 000 - R250 000 per yearRole Purpose The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company...
