Assistant Property Manager

**Job Title**:
Assistant Property Manager (Onboarding)

**Location**:
Remote Position (Cape Town, with occasional office visits in Stellenbosch)

**Company Overview**:
Urang has been a leading independent Managing Agent in London for over 24 years. Managing a growing portfolio of more than 10,000 residential units, we pride ourselves on delivering excellent property management services and maintaining strong relationships with freeholders and leaseholders. Our support staff are primarily based in South Africa, employed through Block Management Solutions. As we expand, we’re looking for a dedicated Assistant Property Manager to join our Onboarding Team. The role is remote, with occasional use of our co-working space in Stellenbosch for meetings or team events.

**The role**:
As an Assistant Property Manager (Onboarding Team), you will play a vital role in the smooth onboarding of new residential blocks into our management portfolio. You’ll be responsible for managing the administrative process of new handovers, ensuring all key documents are received, recorded, and verified, while also supporting strong client relationships during the transition phase.

**Key Responsibilities**:

- Handling day-to-day client queries promptly and professionally
- Supporting the onboarding and handover process of new blocks
- Uploading and saving handover documents to internal systems
- Keeping track of incoming information via checklists and spreadsheets
- Verifying key documents, including insurance policies, for accuracy and currency
- Assisting with queries related to service charges and ground rent billing
- Maintaining an accurate key register
- Assisting with new block budget setups
- Drafting notices and communications for new developments
- Providing cover for team members during leave periods
- Setting up new blocks in our in-house system
- Ensuring contact and asset information is correctly maintained
- Attending virtual client meetings and preparing meeting minutes
- Supporting a high standard of management and client service during onboarding
- Working collaboratively across departments to ensure complete and accurate handovers
- Liaising with the HR team on potential TUPE transfers, where applicable

**Skills and Qualifications**:

- Relevant work experience and / or Higher Education Degree
- IRPM qualifications or willingness to undertake the exam within 18 months from the date of the employment commencement date
- Good knowledge and understanding of Health and Safety
- Proven experience in assisting a team in a fast-paced environment
- Ability to work to strict deadlines and be organised.

**Person Specifiications**:

- Have a positive attitude towards work
- Be a team player
- Have a strong attention to detail
- Be able to work without any supervision
- Have excellent communication skills (Verbal and Written including drafting correspondence and documents)
- Be computer literate (Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel)
- Understand and commit to good customer care
- Be pragmatic, creative and an effective problem-solver, with emphasis on fast and practical solutions
- Be committed to equality, diversity, and mutual respect; accepting differences and treating everyone fairly

**Benefits**:
Salary Range: R25,000 pm DOE
Remote role with occasional office requirements in Stellenbosch or company socials.

Working hours: 9am -6pm SA time (Mon-Fri)

Annual paid leave of 15 days + public holidays

**Additional Requirements**:

- This is a remote role but requires you to be based in Cape Town due to occasional office visits in Stellenbosch.
- Reliable internet access is required during working hours, including during extended load shedding periods.