Area After Sales Manager

3 days ago

Midrand, South Africa SYNTEGON Full time

Company Description
**About Syntegon Technology**

**Aim of the role**:
Manages service sales and field service operation activities within the designated region - Southern Africa in order to achieve the given growth target and the maintain the given order intake margin as well as filed service operation profitability This position is responsible for being first face to customers, tactical planning of sales and services activities, sales steering and controlling, develop new business, promote new products and support current customers in a designated customer base by improving competitive position and customer penetration; determining and meeting customer needs; coordinate and facilitate the solution of customer problems; coordinating, forwarding and follow-up appropriate information with the aim of maintaining and growing customer satisfaction.based on NPS

**Job Description**:
Tasks and Responsibilities:

- Understanding the market position: Has a clear view on the actual market position in terms of market share vs. potential out of the installed base (IB)
- Decision Making: Has a clear understanding of the potential by customer, based on the customer categories (do-it-myself, etc..) and sets the respective sales targets within the organization
- Business Growth: Develops and implements a market approach strategy by defining and using tactics in order to achieve the given targets. Proactive selling of service products.
- Result Orientation: Responsible for order intake (OI) and gross margin (GM1)
- Understand customer needs, prepares the requests respectively, following RFQ processes and transfers the requests to the proper person / departments within the organization to finally supply the corresponding solution or answer.
- Leadership: Coordinates the local field service team in terms of service intervention planning and trainings

**Qualifications**:
Min Requirements and Qualifications:
- Technical education with continuing commercial education. Ideally an engineering degree s degree International Management or relevant field,
- 5+ years of experience in service sales and Field Service Operations,
- Strong communication skills,
- Experienced in performing changes within organizations.
- Willingness to travel up to 50%,

**Skills**:
- Excellent communication skills,
- Fluent in English, other languages are a benefit,
- Commercial and negotiation skills,
- Handling accounts,
- Culture and country knowledge of the assigned region

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