Operations Manager

2 weeks ago


Durban, South Africa Pedros Full time

**DUTIES AND RESPONSIBILITIES**:

- Handling all operational issues of stores.
- Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures.
- Conducting store audits and highlighting critical issues for action within a specified time period.
- Set guidelines for stores to ensure effective monitoring of turnovers, food costs, and operational expenses in order to maximize net profitability.
- Maintain food costs in region at set benchmarks and to achieve required gross profit margins.
- Assisting stores with meeting sales and GP% targets, including motivating staff to do so.
- Overseeing stock control and preparation of stock reports.
- Follow through on weekly upselling initiatives to increase store ticket averages and turnovers.
- Assisting franchisees in trouble shooting and areas to focus on.
- Attending to customer complaints and implementing corrective processes at stores.
- Ensuring stores compliance with health and safety regulations.
- Attending to staff disciplinary issues and conducting disciplinary hearings at store level.
- Weekly reports on stores compliance, turnover against budget, labour and purchases. Weekly planner and action plan.
- Work within a team and drive the brand forward.

**REQUIREMENTS**:

- Minimum 5 years operations management experience of overseeing minimum 5 stores required.
- Must have worked within the QSR industry.
- Own vehicle required.
- GAAP/ Micros experience and knowledge.
- Management skills.
- Organizational skills.
- Customer Service and good verbal communication skills.
- Problem-solving skills.


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