Customer Service Agent

1 week ago


Durban, South Africa Safair Operations Full time

**Safair Operations, operating as FlySafair has vacancies for Customer Service Agents at our King Shaka**

**RESPONSIBILITIES**:

- **Assist passengers with ticket sales, bookings and flight**

**changes including explaining rules terms and**

**conditions, regulations and procedures as required;**
- **Manage flight delays and or cancellations;**:

- **Handle and safeguard of confidential information.**

**REQUIREMENTS**:

- **Grade 12;**:

- **Airport experience and ticket sales within an aviation**

**concern;**
- **Excellent written and verbal command of the English**

**language including proper phone etiquette;**
- **Good knowledge and understanding of a computer**

**and Microsoft Office (Word, Excel and Outlook);**
- **No criminal or credit record;**:

- **Able and willing to work on weekends, public holidays**

**and flexible hours and shifts as required;**
- **Own transport would be an advantage;**:

- **Valid Covid-19 vaccination card.**

**PERSONAL ATTRIBUTES**:

- **Punctual;**:

- **Excellent understanding of delivering great**

**customer service;**
- **High degree of patience and assertiveness;**:

- **Conflict resolution skills;**:

- **Trustworthy, professional and reliable,**

**including dealing with confidential**

**information;**
- **Immaculate time keeping;**:

- **The ability to work well under pressure;**:

- **Practice good time management and**

**willingness to work longer than normal hours**

**including additional shifts,**
- **Remains focused in order to handle**

**objections;**
- **Customer focused and service orientated.**

**APPLICATION GUIDELINE**:
**considered;**
- **Should no feedback be provided within two**

**(2) weeks from the closing date, please**
- **Reference number - JHB000606.**

**Preference will be given to members of**

**designated groups that are under-represented.**
- For more information please contact:
**Ndileka Magula



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