Customer Service Agent
1 week ago
**Safair Operations, operating as FlySafair has vacancies for Customer Service Agents at our King Shaka**
**RESPONSIBILITIES**:
- **Assist passengers with ticket sales, bookings and flight**
**changes including explaining rules terms and**
**conditions, regulations and procedures as required;**
- **Manage flight delays and or cancellations;**:
- **Handle and safeguard of confidential information.**
**REQUIREMENTS**:
- **Grade 12;**:
- **Airport experience and ticket sales within an aviation**
**concern;**
- **Excellent written and verbal command of the English**
**language including proper phone etiquette;**
- **Good knowledge and understanding of a computer**
**and Microsoft Office (Word, Excel and Outlook);**
- **No criminal or credit record;**:
- **Able and willing to work on weekends, public holidays**
**and flexible hours and shifts as required;**
- **Own transport would be an advantage;**:
- **Valid Covid-19 vaccination card.**
**PERSONAL ATTRIBUTES**:
- **Punctual;**:
- **Excellent understanding of delivering great**
**customer service;**
- **High degree of patience and assertiveness;**:
- **Conflict resolution skills;**:
- **Trustworthy, professional and reliable,**
**including dealing with confidential**
**information;**
- **Immaculate time keeping;**:
- **The ability to work well under pressure;**:
- **Practice good time management and**
**willingness to work longer than normal hours**
**including additional shifts,**
- **Remains focused in order to handle**
**objections;**
- **Customer focused and service orientated.**
**APPLICATION GUIDELINE**:
**considered;**
- **Should no feedback be provided within two**
**(2) weeks from the closing date, please**
- **Reference number - JHB000606.**
**Preference will be given to members of**
**designated groups that are under-represented.**
- For more information please contact:
**Ndileka Magula
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