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Integrated Solutions

2 weeks ago

Pietermaritzburg, South Africa Afgri Full time

To provide advanced technical support, guidance, and training to both internal teams and customers on John Deere technology solutions. The role focuses on enabling effective use of precision technology, ensuring data-driven uptime, and supporting continuous improvement in product performance and customer experience.

**Minimum Education / Training**
- Grade 12 (Matric)
- Qualified Technician (Agricultural)

**Minimum Work Experience**
- Minimum of 5 years’ relevant experience after qualification, including exposure to management or supervisory functions
- Previous experience with John Deere Precision Technology (Agriculture, Construction, or Forestry) advantageous

**Key Performance Areas**
- Provide expert technical support to technicians and branch teams on John Deere precision technology and integrated systems through ExpertConnect.
- Diagnose and resolve complex issues related to precision guidance, telematics, and machine optimisation.
- Support proactive and predictive maintenance initiatives through systems such as JDLink, Expert Alerts, and Operations Center.
- Conduct internal and customer training to enhance digital literacy and technology adoption.
- Collaborate with Sales, Service, and Parts teams to demonstrate technology value and ensure seamless solution delivery to customers.
- Build and maintain professional relationships with customers to ensure satisfaction and long-term loyalty.
- Report on technical issues, recurring challenges, and improvement opportunities to drive continuous learning and operational efficiency.

**Technical Knowledge / Competencies**- Strong understanding of John Deere product range and integrated technology solutions
- Excellent communication and coaching skills
- High digital dexterity and ability to train others
- Valid driver’s licence

**Behavioural Competencies**
- Customer-focused mindset
- Analytical thinking and problem-solving ability
- Initiative and accountability
- Willingness to travel and work extended hours as required
- Strong business acumen and teamwork orientation
- Commitment to self-development and learning

**Closing date: 07 November 2025**

The filling of this position will be aligned with AFGRI's Employment Equity Policy.