Store Admin Manager

Our client, a leading national retail group, is seeking experienced Store Admin Managers to oversee the financial and administrative operations of key, high-traffic retail outlets across the Midlands and North Coast. Each successful candidate will take responsibility for one key branch, and multiple positions are available across the region

Key Midlands branches are located in retail malls in Pietermaritzburg, Howick, and Hilton, while key North Coast branches can be found in retail malls in Ballito and Umdloti

These roles are ideally suited to commercially minded professionals who thrive in a structured retail environment, ensuring operational accuracy, compliance, and profitability. To be considered, you must have at least 18 months of solid experience in the operational activities and behind-the-scenes administrative duties of a large, busy retail environment

You will be responsible for leading a team of 10-15 staff, guiding them to consistently adhere to all administrative processes and responsibilities, while supporting the achievement of sales targets across one or more of the following key product categories: food, beverages, pharmaceuticals, home care, or maintenance

The environment is fast-paced, dynamic, and performance-driven, providing an excellent platform for ambitious retail professionals to excel and advance their careers

Duties and Responsibilities

• Manage all store administration, reporting, and audit compliance
• Oversee all cash office operations, including daily takings, banking, and float management in line with company procedures
• Disseminate, collate, and report all relevant information between store and department managers in a manner that encourages strategic goal congruency
• Monitor and reconcile transactions, ensuring accuracy, integrity, and compliance with internal controls
• Manage cashier performance, service levels, and overtime control
• Investigate and resolve discrepancies, tender variances, and run-end reports
• Maintain full accountability for cash handling, collections, and POS integrity
• Manage all goods receiving, credits, and returns in compliance with SOPs
• Ensure transaction accuracy and integrity across all incoming and outgoing stock
• Monitor and verify all inventory-related documentation and reconciliations
• Monitor and report on stock, shrinkage, and goods in transit
• Ensure accurate capturing and integrity of transactions in SAP
• Assist with store budgeting, expense control, and profitability tracking
• Drive adherence to internal controls and company SOPs
• Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
• Take total ownership of the workforce management system within the business units
• This includes but not limited to master data management and transactional management.
• Support the Store Manager with financial reporting and audit readiness
• Ensure that the store provides an above expectation customer service experience

Minimum Requirements/Non-Negotiable

• Must be a South African Citizen
• Matric (essential)
• Valid driver's license and own reliable transport
• You will need to pass an MIE check, no criminal record and clear credit rating
• Valid driver's license and own reliable transport
• Must have a minimum of 18-months experience in a retail administrative team lead role
• Excellent numerical, analytical, and communication skills
• Strong attention to detail and adherence to processes
• In-depth understanding of the operational functions of a large retail environment, encompassing stock management, cost control, and reporting
• Strong financial acumen with proven ability to manage budgets and operational costs
• Excellent leadership skills, problem-solving, and communication skills
• Flexibility to work retail hours and travel as required

Advantageous Skills & Experience

• Tertiary qualificationsin finance or retail management will be highly advantageous
• Experience with Excel, SAP, Unisolv,SuccessFactors or similar retail systems is preferred

Remuneration and Benefits

• CTC package- candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move
• Comprehensive benefits, including medical aid and provident fund contributions
• Staff discounts and performance-based incentives