Reporting Analyst

2 weeks ago

Cape Town, South Africa TTEC Full time

Reporting Analyst

At TTEC, we're all about the Human Experience. Elevated. As a Reporting Analyst in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Looking for an opportunity where you'll bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you'll provide value added service by generating and analyzing operations and financial reporting. You'll also be responsible for business evaluation, process development, business analysis, business modeling and report development.

You'll report to the Manager. You'll impact the business through your reporting and analysis.

During a Typical Day, You'll
- Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
- Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
- Reporting for attrition, absenteeism and other performance and compliance metrics report
- Maintain database records and perform routine audits of data validating proper site, client, and project relationships
- Build and develop reports both proactively and in response to business need to improve operational efficiencies
- Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
- Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators

What You Bring to the Role
- Must be able to work in a flexible shift
- Experience in reporting
- Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
- Deliver high-quality results, on time and on target
- Work with other departments and team members to resolve issues

What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

**Primary Location**: : ZA-Western Cape-Cape Town

  • Reporting Analyst

    4 weeks ago

    Cape Town, South Africa Tp Full time

    Overview We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. Qualifications...

  • Reporting Analyst

    2 days ago

    Cape Town, South Africa iLaunch Full time

    Investigating, analysing and finalising of complex reporting requirements Facilitate workshops and meetings Business process modelling and improving business processes Facilitating and co-ordinating User Acceptance testing Matric / Grade 12 Tertiary Qualification in Business Analysis. E.g., Certification of Competency in Business Analysis / Advanced...

  • Reporting Analyst

    3 days ago

    Cape Town, South Africa Teleperformance Full time

    Overview We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. This position...

  • Data and Reporting Analyst

    1 week ago

    Cape Town, Western Cape, South Africa Talent Shore Full time R250 000 - R500 000 per year

    We are seeking a highly motivated and experienced individual to join our team as a Data Analyst. The successful candidate will play a crucial role in sourcing data to answer questions, analysing data trends, generating insights, and supporting decision-making processes to drive business growth and efficiency.Responsibilities:Collect, clean, and analyse large...

  • Reporting Analyst

    2 weeks ago

    Cape Town, South Africa Teleperformance Full time

    Overview: Qualifications: **Education & Specific Training** - _ Matric equivalent qualification (essential)._ **Work Experience** - _Minimum 1 year of experience as a Reporting Analyst or in a similar analytical role (essential)._ - _ Background in the BPO sector (essential)._ - _ Minimum of 1 year of administration experience._ **Responsibilities**: -...

  • Client Reporting

    2 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Title**:Client Reporting and Insight Analyst **Location**: Office based **Contract Type**: Full Time **Department**:Operations & MI **Reports to**: Service Delivery Manager **Grade**:Analyst **Job Summary / Overview** The core role of the Client Reporting and Insight Analyst is to manage the success and delivery of the business & client programs...

  • Reporting Analyst

    2 weeks ago

    Cape Town, South Africa Network Recruitment Full time

    Join a leading player in the South African banking sector that is committed to digital innovation and data-led decision-making. Our client is a trusted financial institution with a strong market presence and a future-forward mindset.As a Data Analyst in the banking environment, you will support core business functions by turning complex financial data into...

  • Data and Reporting Analyst

    7 days ago

    Western Cape, Remote, South Africa Talent Shore Full time R400 000 - R800 000 per year

    We are seeking a highly motivated and experienced individual to join our team as a Data Analyst. The successful candidate will play a crucial role in sourcing data to answer questions, analysing data trends, generating insights, and supporting decision -making processes to drive business growth and efficiency.Responsibilities: Collect, clean, and analyse...

  • Incident Reporting Analyst

    2 weeks ago

    Cape Town, South Africa Ananzi Full time

    Incident Reporting Analyst The Incident Reporting Analyst plays a critical role in monitoring, documenting, and analyzing operational incidents within atelecomscampaign. Job Description This role ensures timely and accurate reporting of service disruptions, customer-impacting issues, and internal process failures, enabling swift resolution and continuous...

  • Incident Reporting Analyst

    5 days ago

    Cape Town, South Africa Ananzi Full time

    Incident Reporting Analyst The Incident Reporting Analyst plays a critical role in monitoring, documenting, and analyzing operational incidents within a telecoms campaign. Job Description This role ensures timely and accurate reporting of service disruptions, customer-impacting issues, and internal process failures, enabling swift resolution and continuous...