Reporting Analyst

6 days ago

Cape Town, South Africa Teleperformance Full time

Overview We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. This position demands a proactive approach to delivering data-driven insights, influencing stakeholders, and maintaining high-quality standards QualificationsEducation & Specific Training Matric equivalent qualification (essential). Work Experience Minimum 1 year of experience as a Reporting Analyst or in a similar analytical role (essential). Background in the BPO sector (essential). Minimum of 1 year of administration experience. ResponsibilitiesData Management and Reporting Extract, manipulate, and analyze data from multiple systems (Client and TP platforms). Design, prepare, and deliver insightful reports tailored to internal and external stakeholders . Ensure accuracy and timeliness of all data-related deliverables. Operational Insights and Performance Improvement. Interpret complex datasets and translate findings into actionable insights for operational teams. Support campaign performance enhancements by reporting key metrics and identifying areas for improvement. Actively participate in strategy discussions to drive business and campaign objectives. Stakeholder Engagement. Build and maintain strong relationships with internal teams and clients. Effectively communicate technical information to non-technical audiences. Collaborate with the broader WFM and MI teams to align reporting and operational goals. Required Skills Technical Skills Intermediate to advanced proficiency in Excel, including experience with pivot tables and macros (essential). Familiarity with automated reporting tools such as Power BI, Tableau, or Business Objects (preferred). Minimum Skills Analytical and Technical Expertise Exceptional analytical skills and meticulous attention to detail. Behavioral and Interpersonal Skills Customer-focused, resourceful, and resilient under pressure. Strong verbal and written communication skills, with the ability to tailor messages to diverse audiences. A proactive and solution-oriented mindset with a willingness to take ownership of outcomes. Time and Task Management Demonstrates flexibility in handling shifting priorities and multiple demands. Ability to prioritize tasks effectively in a fast-paced environment. Reliable and self-motivated with a strong sense of accountability. #J-18808-Ljbffr

  • Reporting Analyst

    4 weeks ago

    Cape Town, South Africa Tp Full time

    Overview We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. Qualifications...

  • Reporting Analyst

    5 days ago

    Cape Town, South Africa iLaunch Full time

    Investigating, analysing and finalising of complex reporting requirements Facilitate workshops and meetings Business process modelling and improving business processes Facilitating and co-ordinating User Acceptance testing Matric / Grade 12 Tertiary Qualification in Business Analysis. E.g., Certification of Competency in Business Analysis / Advanced...

  • Data and Reporting Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Talent Shore Full time R250 000 - R500 000 per year

    We are seeking a highly motivated and experienced individual to join our team as a Data Analyst. The successful candidate will play a crucial role in sourcing data to answer questions, analysing data trends, generating insights, and supporting decision-making processes to drive business growth and efficiency.Responsibilities:Collect, clean, and analyse large...

  • Reporting Analyst

    3 weeks ago

    Cape Town, South Africa Network Recruitment Full time

    Join a leading player in the South African banking sector that is committed to digital innovation and data-led decision-making. Our client is a trusted financial institution with a strong market presence and a future-forward mindset.As a Data Analyst in the banking environment, you will support core business functions by turning complex financial data into...

  • Data / Reporting Analyst

    2 days ago

    Cape Town, South Africa Parvana Full time

    Data / Reporting Analyst 6 days ago Be among the first 25 applicants About our client: Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance. What...

  • Data and Reporting Analyst

    1 week ago

    Western Cape, Remote, South Africa Talent Shore Full time R400 000 - R800 000 per year

    We are seeking a highly motivated and experienced individual to join our team as a Data Analyst. The successful candidate will play a crucial role in sourcing data to answer questions, analysing data trends, generating insights, and supporting decision -making processes to drive business growth and efficiency.Responsibilities: Collect, clean, and analyse...

  • Incident Reporting Analyst

    3 weeks ago

    Cape Town, South Africa Ananzi Full time

    Incident Reporting Analyst The Incident Reporting Analyst plays a critical role in monitoring, documenting, and analyzing operational incidents within atelecomscampaign. Job Description This role ensures timely and accurate reporting of service disruptions, customer-impacting issues, and internal process failures, enabling swift resolution and continuous...

  • Incident Reporting Analyst

    1 week ago

    Cape Town, South Africa Ananzi Full time

    Incident Reporting Analyst The Incident Reporting Analyst plays a critical role in monitoring, documenting, and analyzing operational incidents within a telecoms campaign. Job Description This role ensures timely and accurate reporting of service disruptions, customer-impacting issues, and internal process failures, enabling swift resolution and continuous...

  • Incident Reporting Analyst

    4 weeks ago

    Cape Town, South Africa Capita Full time

    Incident Reporting Analyst The Incident Reporting Analyst plays a critical role in monitoring, documenting, and analyzing operational incidents within atelecomscampaign. Job Description This role ensures timely and accuratereporting of service disruptions, customer-impacting issues, and internal process failures, enabling swift resolution and continuous...

  • Business Reporting Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Communicate Ct Full time R250 000 - R500 000 per year

    Are you a data-driven professional with a passion for transforming numbers into actionable business insights? We're seeking a Business Reporting Analyst to join a dynamic finance team in Cape Town, helping guide strategic decision-making through meaningful analysis of operational and customer data. In this role, you will explore and analyze available data,...