Program Administrator

2 days ago

Cape Town, South Africa Alliance Abroad South Africa Full time

Job description

**Primary Functions**:
Reporting directly to The Hub Manager, this role is central in ensuring smooth and timely enrolment processes and administrative support for the Programs.

**Enrolment Responsibilities**:

- Coordinate the scheduling of interviews, conduct AAG pre-screen interviews and/or review online recorded interviews
- Review and evaluate lifeguard swim videos for swimming competencies against host company requirements

**Placement Responsibilities**:

- Support Host Company Account Managers with entering and updating Student Request Forms for returning business, ensuring appropriate edits and updates are made
- Coordinate vetting and creation of self-placements in our system with the Compliance Department; assist with the vetting of self-placed companies and housing as needed or assigned
- Re-vetting and/or researching housing leads for full placements as needed
- Making weekly reservations of positions to designated partners

**General Team Support**:

- Assisting with weekly reporting through generating necessary reports depending on time of year/season, updating Hanover, tracking and updating visa results and arrival information
- Supporting in-person or Skype recruitment fairs: creating agendas, screening resumes, updating and combining PowerPoint presentations, creating tracking sheets, printing and organizing materials for travelers and/or host company representatives

**Additional Responsibilities**:

- Support the department in general, when team members are absent, or strategically involved in projects or as business demands
- Contributing to a positive team atmosphere both within The Hub team and the teams it partners with for successful programs
- Perform other related duties or completes special projects as assigned
- Communicate status of assigned work to supervisor and ask for support in prioritizing when necessary

**Skills and Knowledge Requirements**:

- Ability to use Alliance Abroad’s internal database Hanover, Adobe and PowerPoint
- Proficiency with Excel, including advanced reporting analysis through use of Vlookup and pivot tables
- Ability to use standard office equipment, such as fax machines, scanners, copiers etc.
- Excellent written/oral communication, presentation, and interpersonal skills
- Possesses superior customer service experience
- Ability to work with multiple cultures and in an international business arena
- Exhibits a passion for cultural exchange and handles communication barriers and cultural expectations professionally and with empathy
- Must be able to work in a fast paced environment where priorities change regularly
- Time management proficiency

**Other**:

- Hybrid Position (Required to be in office for meetings and/ or training - Office is located in Westlake Business Park)

**Job Type**: Temporary

**Job Types**: Part-time, Temporary
Contract length: 3 months

**Education**:

- Diploma (preferred)

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