Itoc Technical Manager

5 days ago

Bellville, South Africa Exceed Hr Full time

**Reference**: 7807 CC
**Consultant**:Charne Coetzee
- Oversee day-to-day technical Operations within the ITOC
- Manages the hiring of, staffing, and maintenance of a diverse and effective workforce.
- Responsible for technical career development/planning, technical performance, mentoring and coaching the of team members.
- Oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
- Oversees the monitoring and tuning of the system to achieve optimum performance levels in standalone and multi-tiered environments.
- Provides oversight to the system administration team which conducts system analysis, configuration management, and develops improvements for system software performance, and pay discussions of team members.
- Provide technical training and support across multiple technologies and tooling platforms.
- Ensures that the team performs incident triage, problem determination, and root cause analysis in accordance with Service Level Agreements.
- Monitors performance of operational processes including incident management, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements.
- Responsible for informing Management, partners and peers about performance and service availability
- Primarily deals with partners, customers, vendors, engineers and the internal technical teams
- Coordinates the duty shift schedule and effective capacity planning for the ITOC

**Qualifications**:

- Grade 12 (National Senior Certificate)
- Minimum of 7 years’ experience in a 24*7 Operations Center environment
- Minimum of 2 years Team management experience
- Minimum of 5 years Technical Lead experience
- Extensive experience in Monitoring and Event Management Toolsets
- ITIL Foundation
- Understanding of Tooling and
- VCP - VMware Certified and/or CCNP+ or similar IT related qualification
- Experience in Administration and deployment of IT Infrastructure and technologies such as Microsoft Server, Azure, O365, VMWare, Veeam, SCCM, Networking and Security Infrastructure.
- Advanced Microsoft Suite experience - Excel, Word, MS Teams, PowerPoint etc.

**Job Types**: Full-time, Permanent

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