Medical Records Administrator

7 days ago

Pietermaritzburg, South Africa Office Beacon South Africa Full time

Job Title: Medical Records Coordinator

Location: Pietermaritzburg, KZN

About Us:
Office Beacon South Africa is a dynamic and rapidly growing organization dedicated to providing comprehensive support services to our clients in the legal and healthcare industries. We specialize in obtaining and managing medical records on behalf of our clients to support their cases and ensure efficient operations.

Essential Duties:
As a Medical Records Coordinator, your primary responsibilities will include:
1. Contacting Medical Providers:
Reach out to medical providers to request and obtain necessary records and bills for our clients.

Fill out HIPAA requests and ensure compliance with privacy regulations.

Label and save documents in an organized manner for easy retrieval.

2. Ordering Medical Records:
Research facility locations and check for specific instructions on how to request records.

Utilize VA resources to send requests with our letter template and complete HIPAA compliant forms.

Input specified date ranges for required medical records (provided by our team).

3. Initiating Contact with Medical Facilities:
Proactively communicate with records and billing departments to follow up on the status of requests.

Manage invoices for record retrieval, ensuring timely payment to medical facilities.

4. Retrieving and Sending Records:
Retrieve medical reports and billing records, electronically when available.

Dispatch copies to our office mail department for further processing.

To succeed in this role, you should possess the following:

- Strong Communication and Computer Skills.
- Proficiency in MS Office Word, Adobe PDF, and effective use of search engines.
- Familiarity with Salesforce/Litify CRM, Gmail, and Slack for seamless communication.
- Self-Starter and Ability to Work Under Pressure.
- Demonstrate initiative and motivation to excel in a fast-paced business environment.

Qualifications:
Minimum of 2 years of experience in medical records coordination or a related field.

Understanding of HIPAA regulations and compliance.

Our working hours are aligned with the US time zone, with potential shifts ranging from 3 pm to 12 am, 5 pm to 3 am, and/or 7 pm to 4 am South African time (SAST). If you're a dedicated professional who excels at building client relationships and driving results, we invite you to join our team.

This position may require on-site or remote work.

**Experience**:

- Medical Records Coordination: 2 years (required)

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