Starlims Support Specialist

2 hours ago

Johannesburg, South Africa H2R Africa Full time

**_PLEASE NOTE; ONLY QUALIFIED CANDIDATES WILL BE CONTACTED. PLEASE DO NOT APPLY IF YOU DO NOT QUALIFY_**
- Bachelor's degree, or equivalent work experience (Postgraduate)
- Starlims Scripting Language (SSL), Jscript, PL/SQL, Oracle/SQLServer
- Project Management Experience

**Role-specific knowledge**:

- Experience working in a Dynamic Fast-paced environment
- Ability to manage multiple tasks in a dynamic, agile environment
Attention to detail and accuracy
- Excellent organizational skills
Excellent teamwork skills
- Strong supplier and people management skills
- IT controls and risk mitigation

**Safety Knowledge**:
Provides a consistent outstanding role model concerning safety practices with a deep understanding of the importance of safety

The
**Starlims Support Specialist** will be responsible for service strategy design, transition, operational and continuous Improvement of all instances with EMEA Reginal Hub Support i.e. Weighbridge, Sample Preparation, Quality Assurance and Laboratory Services( Traditional and Robotics)
- To be a PRODUCT specialist, across the range of Starlims modules
- To develop, configure and support simple/complex system functionality based on Business Stakeholders requirements.
- Responsible for successful UAT and SAT of upgrades irrespective of Software enhancements, bug fixes and or Configuration changes, aligned with OT Release Governance protocols.
- To be responsible for the 2nd and 3rd line support functions/processes for all Starlims instances.
- For INTEGRATION to and from the Scada Systems, instruments and other systems
- Problem solving, identify gaps/preventative measures to be incorporated preventing re-occurrence thereof. This will include registering all incidents and relevant remedies/learnings. Incidents to be classified as either a
- People issue (require additional training)
- Process issue (where process deemed having a gap, to inform relevant stakeholder thereof to update procedure and training material to include preventing re-occurrences) or
- Product incident, which can be either a Configuration change or product enhancement, to follow the required process for resolution till the issue is resolved. Responsible for constant communication with Incident logger and where required informing the relevant Stake Holder.
- To document instance Specific designs, rules, integrations etc
- Perform standby duties for escalated incidents after hours.
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- To participate in the requirements analysis process with client stakeholders
- To train Junior Support Analysts

**Managerially Accountable to**:
OT Applications Manager

**Key Internal Relationships**:

- Manager once Removed
- OT BI Specialist
- OT DBA Specialist
- Team Members
- Peers
- Business Unit GEMA stakeholders
- Business Technical Services discipline stakeholder

**Key External Relationships**:
Key Service Providers and Contractors/Consultant

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