Travel Specialist Support

3 days ago

Johannesburg, South Africa MORE Collection Full time

The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests’ holiday. They are aligned to either 2 or 3 Africa Travel Specialist and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

**Key Focus Areas**

- Assist to hold accommodation on the system and 3rd party, when required.
- Sends proposal/quote on additional services i.e touring and experiences, and /or transfers.
- Books and Confirms additional Services (touring, experiences, transfers, restaurants)
- Issues invoice for additional service costs
- Daily banking for additional services
- Captures access confirmation details for additional services.
- Builds Guest Profile - and input guests slashes on PAN.
- Prepares Travel Documentation - Itinerary / Pre-Departure Info
- Arranges Guest Gifting, if required
- Reconfirm all services prior arrival.
- Debriefing to the Africa Travel Specialist of guest arrivals
- Guest Liaison on the Ground
- Forward complaints to line manager
- Inbox management for allocated buddy

**Requirements**:

- Matric - Tertiary qualification in Travel and Tourism - Min 2 years’ travel experience
- Strong sales acumen
- Excellent verbal and written communication skills
- Ability to deal with guests in a professional and courteous manner.
- Computer literacy, and experience with operating system advantageous
- Experience in selling Southern Africa destinations.
- Ability to work under pressure.
- Ability to work independently, and as part of a team.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

** Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY** (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER** (the “continuous improvement” value)

Positively influence

Keep learning

Own it

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