Junior Sales Operations Manager

**National Brands Limited (NBL)**, a leading subsidiary of **AVI Limited**, is one of South Africa’s top FMCG companies with iconic brands like _Willards_, _Bakers_, _Five Roses_, and _House of Coffees_. For over 173 years, **NBL** has been a key player in the South African food sector, expanding its reach across Southern Africa and delivering high-quality products that impact daily lives.

At NBL, we embrace a culture of high standards, teamwork, and accountability. Our employees are driven by excellence and innovation, always prioritising customer satisfaction. We celebrate our South African roots and foster a workplace where collaboration thrive.

**Why Choose NBL?**
- ** Make an Impact**:Influence daily lives through South Africa’s most iconic brands.
- ** Innovative Growth**:Help drive continuous improvement in product development and marketing.
- ** Career Opportunities**:Access diverse roles across world-class facilities in Isando, Rosslyn, Westmead, and Durban.
- ** Collaborative Culture**:Thrive in a supportive, team-focused environment with AVI’s backing.

**Shape the Future with Us** We’re looking for a passionate **Junior Sales Operations Manager (SOM)** to join our **NBL Sales division**in **Isando, Johannesburg**. This role will be responsible for managing and growing regional customer relationships through regular engagement, data-driven sales reviews, and execution of pricing and promotional strategies aligned with national objectives.

**Reporting Structure**:

- ** Reports to**: Regional Sales Manager

**Key Performance Areas**:
**Customer**:

- Build, develop and maintain customer relationships with all relevant/ allocated regional customers
- Schedule meetings with and visit allocated customers every two weeks
- Prepare and present sales review, and relevant customer data, and discuss measures to rectify negative performance
- Manage customer pricing in line with NBL mandates and National Customer Manager’s strategy
- Ensure that pricing is loaded in the NBL system/ App
- Manage customer promotional activity in line with NBL mandates and National Customer Manager’s strategy and guidelines
- Successfully launch new innovation, stock to be on shelf in customer within 6 weeks of open orders
- Complete contact reports and communicate with all relevant stakeholders (customer and NBL)
- Attend KAM and RSM customer meetings on a regular basis to get to know the other customers in the region and develop key accounts skills

**Operations**:

- Schedule trade visits once a week, using a monthly planner, in order to ensure that the majority of customers in the region are visited in a year
- Complete comprehensive trade visits, with contact reports, on a weekly basis
- Prepare for a trade visit, pull relevant customer data by store (Shoprite webbis, Pick n Pay site covers etc.)
- Complete trade visits as per NBL’s standard operating procedure
- Put immediate measures in place to rectify the issues at store level (out of stocks, pricing etc.)
- Compile a trade contact report with feedback and actions, and communicate with all relevant stakeholders (customer and NBL)
- Follow up, feedback, and hold the relevant stakeholders accountable

**Category Management/ Customer Data**:

- Comprehend and utilize key 3rd party/ customer systems to drive the NBL business in the region
- Understand and master Nielsen and pull NBL sales out data on a monthly basis in order to explain the market dynamics and actions required in the region
- Understand and master Ask’d data and pull this on a monthly basis so as to identify the opportunities for NBL in the market
- Understand and utilize Silo, in preparation for customer appointments
- Understand, master and utilize all relevant customer systems on a daily basis to drive the NBL business
- Shoprite B2B System
- Pick n Pay Portal
- Makro Dispos

**Spar DC Controller**:

- Manage relevant Spar DC orders daily
- Pull new orders from the Spar system, and add to order tracker and load builder
- Update load builder with new and discontinued products
- Liaise with NBL Planning team as to the number of pallets on the load builder for specific new/open orders, and send top up requests to Spar Buyers
- If Spar places top-up orders for a load that exceeds 72 pallets, liaise with the Spar buyer to reduce orders where applicable
- Manage orders in line with the NBL price increase trackers
- Check and action lines with incorrect prices, and have discounts loaded by NBL Sales Admin where applicable
- Ensure delivery bookings are made and all parties are aligned
- Liaise with NBL Planning team to understand out of stocks on outstanding orders, and communicate this to the Spar Buyers
- Manage relevant Spar DC stock on hand weekly
- Request, receive, rework, analyse and share the relevant Spar stock on hand report with the NBL KAM, RSM, SOM and AVI Field Marketing team
- Manage “stamp and sign” orders weekly
- Seasonal drives (Festive)
- Innovation
- Strategic drives (short-dated stoc