Duty Station Supervisor
1 week ago
**Safair Operations, operating as FlySafair has a vacancy for a Duty Station Supervisor at our O.R Tambo International Airport base.**
**The successful applicant will report to the Airport Manager.**
**RESPONSIBILITIES**:
- **Assisting passengers with ticket sales, bookings, flight changes;**:
- **Dealing with problems such as delays, cancellations etc.;**:
- **Explaining processes to customers and assisting them where necessary;**:
- **Working longer than normal hours and shift work;**:
- **Dealing with confidential information;**:
- **Communicating with customers both verbally and in writing;**:
- **Supervision of Ticket Sales staff.**
**REQUIREMENTS**:
- **Grade 12;**:
- **Travel Degree or Diploma will be an advantage.**:
- **2-4 Years Customer Service experience;**:
- **Excellent communication in English - speak, read and write;**:
- **Proficient in the use of Microsoft Office (Word, Excel and Outlook);**:
- **Excellent phone etiquette;**:
- **No criminal or credit record;**:
- **Valid covid-19 vaccination card.**
**PERSONAL ATTRIBUTES**:
- **Punctual;**:
- **Excellent understanding or experience of delivering great customer service to a customer;**:
- **High degree of patience and assertiveness;**:
- **Conflict resolution skills;**:
- **Team player;**:
- **Trustworthy, professional and reliable, including dealing with confidential information;**:
- **The ability to work well under pressure;**:
- **Immaculate time keeping;**:
- **Willingness to work longer than normal office hours;**:
- **Remains focused in order to handle objections;**:
- **Customer focus and service orientation.**
**APPLICATION GUIDELINE**:
- **Reference number - JHB000608**
**Preference will be given to members of designated groups that are under-represented.**
- For more information please contact:
**Ndileka Magula
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