Administrator
3 days ago
-Introduction
Role Purpose
To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously.
Requirements
- Grade 12 or NQF level 4
- 2-5 Years' experience in an insurance administration environment
- Intermediate Excel skills is preferred
- Employee Benefits administration experience will be an advantage
Duties & Responsibilities
- Ability to self-manage the full administration of risk & retirement schemes
- Accurately complete member and risk contribution reconciliations
- Investigate and resolve all non-reconciling items
- Administer and process the relevant scheme data from fund entry to exit stage
- Process and effect payment on all claim types
- Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due
- Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction
- Build and maintain relationships with clients and stakeholders to ensure a smart client experience
- Ensure all risks are mitigated and escalated when dealing with client requests
- Keep abreast of MMH product and legislated changes in order to effectively and accurately assist with client queries
- Responsible for the monthly reconciliation of scheme data to assist with client reporting
Competencies
- Accountability
- Attention to detail
- Customer orientation
- Communication skills
- Planning and organising
- Teamwork
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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