Human Capital Business Partner

-Introduction
Role Purpose

Partner with business and leadership to inform and implement the Human Capital agenda that enables business objectives and goals aligned to the Human Capital strategy. The role is responsible for the full human capital operations functions for a specific business unit.
Requirements

**Experience and Qualifications**
- Bachelor’s Degree in Human Resource Management or a related Bachelor’s Degree
- Registration with the HPCSA as a Psychometrist of Industrial Psychologist will be advantageous
- 5 - 8 years HR Partnering or senor HR advisory experience across the full Human Capital value chain is essential
- Experience in the insurance and/ or financial services industry (preferred)
- Employee Relations experience is essential
Duties & Responsibilities

**INTERNAL PROCESS**
- Engage and partner with business to understand their needs to develop and implement integrated tactical and operational people plans and Human Capital solutions in response to business and people challenges.
- Collaborate with stakeholders, Human Capital, Group and Human Capital Enablement to develop and implement initiatives aimed at optimising and managing organisational design, organisational effectiveness, employee engagement and retention.
- Partner with Human Capital teams to deliver effective, efficient, integrated and value added Human Capital solutions to business in line with business needs.
- Drive the implementation and adoption of various Human Capital practices and processes using various tools such as facilitating sessions to educate employees and line managers on these practices
- Promote efforts to measure employee satisfaction and climate within supported client groups, and facilitate action planning to improve employee engagement and overall workplace culture.
- Advise, coach and support managers on the wide range of staff leadership activities, ranging from the design, implementation and leadership of change programmes
- Implement leadership development initiatives in partnership with OE, OD and L&D, to empower and enable leaders across business and actively management of leadership development programmes
- Identify training and development initiatives to address any learning or development challenges in line with business needs.
- Guide and provide input on business unit restructures, organisational design elements and manage the organisational change.
- Provide leadership, consultation and advice to business in the areas of workforce planning, talent management, succession planning, recruitment, onboarding, performance management and retention to align the needs of the business to the workforce.
- Act as trusted advisor and expert on people management to employees and managers across the employee lifecycle.
- Support business in the implementation of people practices in line with People Strategies and the operational needs of the business.
- Utilise trends and metrics to develop, optimise and implement Human Capital solutions that address key business challenges and drive business objectives.
- Keep abreast of industry trends and best practice to optimise service offering, ensure compliance and mitigate risk.

**CLIENT**
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on expectations of clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

**PEOPLE**
- Contribute to a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Select and recruit suitably qualified talent in line with Employment Equity principles and the business culture
- Drive objectives that support the transformation strategy, which includes enabling a workforce where our employees are valued for their diverse thinking, perspectives and experience.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Effectively manage performance within the team in order to ensure business objectives are achieved
- Encourage innovation, change agility and collaboration within the team

**FINANCE**
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under