Workforce Planning Manager

Overview Job Title: Workforce Planning Analyst Location: Richefond Circle, South Africa Hours: Monday to Friday 9am to 7pm Salary: up to R per annum DOE This is a permanent full-time role as a Workforce Planning Analyst in our Richefond Circle South Africa office. The role is on-site. Who we are Kura provides award-winning outsourced contact centre solutions...

A leading BPO services provider in Durban is seeking a Head of Workforce to oversee all workforce functions. This role involves strategic staffing, capacity planning, and performance reporting while managing a team. The ideal candidate will possess strong leadership skills and the ability to drive workforce strategies that are aligned with business goals....

**Salary**: **Job Title: Workforce Planning Analyst** **Location: Richefond Circle, South Africa** **Salary**:R20 000 - R25 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Workforce Planning Analyst in our Richefond, South Africa office.** **Reporting to the Workforce Manager, you will play a crucial role in...

The role encompasses the management of employee productivity whilst maintaining service levels and ensuring customer and partner satisfaction. The incumbent will be responsible for finding innovative solutions to driving employee efficiency whilst managing employee costs. They will be responsible for forecasting capacity requirements, providing real-time...

Manage accurate forecasts, ensuring the requirements are met to support the business and client needs - Pre and post day review on forecasts to ensure appropriate actions are in place for improvement - Review and sign off forecasts presented by the Planning Analyst - Review and approve schedules created by the Planning Analyst to meet daily / intraday...

Overview The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of...

The Head of Workforce is a senior leadership role responsible for overseeing all workforce functions across the BPO business. This includes strategic staffing, capacity planning, forecasting, scheduling, real-time management, and performance reporting. The role manages a team of Workforce Managers, Planning Analysts, and Real-Time Administrators to ensure...

A leading contact centre solutions provider in Durban is seeking a Workforce Manager to enhance their operations. The successful candidate should have over 5 years of experience managing workforce teams and a strong ability to forecast staffing requirements. Proficiency in MS Excel and experience in a contact centre environment are essential. This role...

The role: The Contact Centre Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands...

The role:The Contact Centre Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates.This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and...