Real time Analyst/Workforce Management Analyst

The role:The Contact Centre Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates.This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and...

If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Durban office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the...

If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Durban office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the...

**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could be the talent Webhelp is looking for, to fill the role of Real Time Analyst in our vibrant Durban office where you'll be working on an innovative international campaign. You’ll be joining our fun-loving global community of more than 120,000 passionate...

Responsibilities and Duties Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balance activities and staffing to ensure that service levels are being met. Analyse and review intraday performance. Understand and report on call drivers, working closely with the operational team to understand reasons for...

**Salary**: **Job Title: Workforce Planning Analyst** **Location: Richefond Circle, South Africa** **Salary**:R20 000 - R25 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Workforce Planning Analyst in our Richefond, South Africa office.** **Reporting to the Workforce Manager, you will play a crucial role in...

Manage accurate forecasts, ensuring the requirements are met to support the business and client needs - Pre and post day review on forecasts to ensure appropriate actions are in place for improvement - Review and sign off forecasts presented by the Planning Analyst - Review and approve schedules created by the Planning Analyst to meet daily / intraday...

Overview Job Title: Workforce Planning Analyst Location: Richefond Circle, South Africa Hours: Monday to Friday 9am to 7pm Salary: up to R per annum DOE This is a permanent full-time role as a Workforce Planning Analyst in our Richefond Circle South Africa office. The role is on-site. Who we are Kura provides award-winning outsourced contact centre solutions...

Job Overview This role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balance activities / staffing to ensure that service levels are being met. Analyse and review...

**Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses - Adjusts the...