Senior Global Contact Center Workforce Manager

The role encompasses the management of employee productivity whilst maintaining service levels and ensuring customer and partner satisfaction. The incumbent will be responsible for finding innovative solutions to driving employee efficiency whilst managing employee costs. They will be responsible for forecasting capacity requirements, providing real-time...

Overview The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of...

Manage accurate forecasts, ensuring the requirements are met to support the business and client needs - Pre and post day review on forecasts to ensure appropriate actions are in place for improvement - Review and sign off forecasts presented by the Planning Analyst - Review and approve schedules created by the Planning Analyst to meet daily / intraday...

**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Debt Solutions SA is recruiting for Contact Center Sales Agents **Target driven** **Goal orientated** **Self motivated** **Team player** **Sound Time management** **Ability to listen learn and apply** **Qualifications and Experience** Matric Atleast 2 year experience in an outbound telesales Environment PC Literacy Experience in a call center...

Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Matric certificate 1 year uk call center experience Proof of vacination **Job Type**: Permanent **Salary**: From R5,500.00 per month COVID-19 considerations: vaccination is a must Ability to commute/relocate: - Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Overview Job Title: Workforce Planning Analyst Location: Richefond Circle, South Africa Hours: Monday to Friday 9am to 7pm Salary: up to R per annum DOE This is a permanent full-time role as a Workforce Planning Analyst in our Richefond Circle South Africa office. The role is on-site. Who we are Kura provides award-winning outsourced contact centre solutions...