Head of Workforce Planning

The Head of Workforce is a senior leadership role responsible for overseeing all workforce functions across the BPO business. This includes strategic staffing, capacity planning, forecasting, scheduling, real-time management, and performance reporting. The role manages a team of Workforce Managers, Planning Analysts, and Real-Time Administrators to ensure...

**Salary**: **Job Title: Workforce Planning Manager** **Location: Richefond Circle, South Africa** **Salary**: R25 000 - R35 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Workforce Planning Manager in our Mount Edgecombe, South Africa office. This role is ideal for someone who has at least two years minimum...

Overview Job Title: Workforce Planning Analyst Location: Richefond Circle, South Africa Hours: Monday to Friday 9am to 7pm Salary: up to R per annum DOE This is a permanent full-time role as a Workforce Planning Analyst in our Richefond Circle South Africa office. The role is on-site. Who we are Kura provides award-winning outsourced contact centre solutions...

**Salary**: **Job Title: Workforce Planning Analyst** **Location: Richefond Circle, South Africa** **Salary**:R20 000 - R25 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Workforce Planning Analyst in our Richefond, South Africa office.** **Reporting to the Workforce Manager, you will play a crucial role in...

Kura are looking for an experienced **Head of Resource Planning** to join our team in Mount Edgecombe! As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, a well-developed recognition programme, and loyalty awards for...

The role encompasses the management of employee productivity whilst maintaining service levels and ensuring customer and partner satisfaction. The incumbent will be responsible for finding innovative solutions to driving employee efficiency whilst managing employee costs. They will be responsible for forecasting capacity requirements, providing real-time...

Head of Planning We are recruiting a Head of Planning for Sheet Street, reporting to the MD. Through constant innovation, your core responsibility would be to lead the merchandise, location and online planning function by developing and overseeing the execution of planning strategies, data analytics, and system and process improvements. Responsibilities Lead...

Manage accurate forecasts, ensuring the requirements are met to support the business and client needs - Pre and post day review on forecasts to ensure appropriate actions are in place for improvement - Review and sign off forecasts presented by the Planning Analyst - Review and approve schedules created by the Planning Analyst to meet daily / intraday...

Head of Planning We are recruiting a Head of Planning for Sheet Street, reporting to the MD. Through constant innovation, your core responsibility would be to lead the merchandise, location and online planning function by developing and overseeing the execution of planning strategies, data analytics, and system and process improvements. Responsibilities Lead...

Overview The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of...