Internal Account Manager

1 week ago

Johannesburg, South Africa Curiska (Pty) Ltd Full time

KEY RESPONSIBILITIES

Customer Relationships
- Identifying and understanding role players in each assigned account
- Liaise between divisions and customers to efficiently communicate deliveries and ETA feedback etc.
- First point of contact with the customer
- Portraying professionalism and confidence that delivers the ultimate in customer service
- To build and maintain an active customer base to support the sales team

Account Planning
- Proactivity on sales by implementing an agreed sales strategy with the Account manager onnamed accounts
- Understanding of each assigned account, with the ability to give regular feedback
- Quotations should meet specifications as per requirement, thorough insight of specific accounts or departments should be taken into consideration when quoting
- Specific objectives set for each account/ownership of account/understanding of individual Account's terms and conditions
- Excellent time management and personal organizational skills

Sales Support
- Support the Sales team and develop new sales
- To capitalize on opportunities through the negotiation of prices to achieve sales targets set by the Management team.
- Maintain an agreed level of proactive telephone contact with both existing and prospective customers
- Effectively deal with telephone inquiries requesting quotations for products, compiling information on the desired products or datasheets
- Maximize sales by continually expanding orders and upselling on all incoming and outgoing calls
- Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist
- Cross-discipline team working

Order Process - Consultative Selling
- Create quotations from requests received.
- Ensure all orders received are entered into the system accurately.
- Meet and exceed the agreed SLAs on quoting and deliveries.
- Ensure a consistent closure rate within appropriate timelines.
- Strong attention to detail
- Follow up on warehouse until in production and to delivery

Client Communication
- Processing of relevant orders, delivery notes/collection notes, back orders, ETA’s, and feedback communication
- Filing of relevant documents
- Follow up of queries, quotations, deliveries, and payments timeously
- Provide management with sales on-hand reports timeously on a weekly basis

EXPERIENCE AND KNOWLEDGE:

- A minimum of three (3) years in CCTV and Access control products.
- A minimum of two (2) years of experience and exposure to the following brands: Hikvision, Virdi, and 2N.
- A minimum of two (2) years of Account Management and Sales Experience
- Distribution experience is advantageous
- Working experience in a customer service environment
- Experience preparing and presenting quotations
- Experience developing sales plans and closing deals
- Product knowledge of Enterprise products essential
- Understanding of the Life Safety and Security Industry

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