Retention Advisor Intern

4 days ago

Johannesburg, South Africa Sage Group PLC Full time

This role will be responsible for managing all aspects of contract renewals for the medium business segment. As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on annual customers, through solid collaboration across internal lines of business and, externally with customers and Sage Business Partners, via digital communication. You will establish yourself as a trusted advisor and accountable for the identification of growth opportunities in collaboration with business partners and their customer base

**Key Responsibilities**
- 1. Ensure Business partner/ customer queries are responded to within the specified turnaround time via digital responses
2. Deliver revenue performance and operational outcomes in line with budgetary expectations and performance KPI’s
3. Build strong alliances with Business Partners to facilitate successful 90-day planning around linked renewals
4. Establish strong collaboration with sales teams, providing regular insight on assigned customers and assisting to identify opportunities for incremental revenue
5. Align, Influence, and manage across lines of business to drive business value and ensure prompt resolution of escalated issues
6. Develop and maintain strong professional relationships with customers and Business Partners to ensure customer satisfaction and retention
7. Provide accurate and timely forecasting for monthly, quarterly, and annual performance, including risk and opportunity analysis
8. Other duties as required from time to time (Customer nurture campaigns etc)
9. Play an integral role in supporting the company’s cloud migration strategy
Qualifications required
A Bachelors Degree or National Diploma in Accounting or related preferred (NQF 7)

  • Retention Advisor

    2 days ago

    Johannesburg, Gauteng, South Africa Sage Full time R400 000 - R800 000 per year

    Job DescriptionThe Renewals Advisor plays a critical role in driving revenue retention, strengthening customer loyalty, and delivering exceptional service at every touchpoint. This role requires seamless collaboration across multiple business functions to ensure operational excellence and to consistently achieve—if not exceed—key performance metrics. The...

  • Retention Advisor- Accounting

    1 week ago

    Johannesburg, South Africa Sage Full time

    At Sage, our Retention Advisors are responsible for managing all contract renewals within our existing customer base. Your contributions will have a direct impact on the organisation’s bottom line by driving customer retention, facilitating migrations, and achieving or exceeding renewal and migration revenue targets for annual customers. Success in this...

  • Retention Advisor- Accounting

    1 week ago

    Johannesburg, South Africa Sage Full time

    **Job Description**: At Sage, our Retention Advisors are responsible for managing all contract renewals within our existing customer base. Your contributions will have a direct impact on the organisation’s bottom line by driving customer retention, facilitating migrations, and achieving or exceeding renewal and migration revenue targets for annual...

  • Retention Advisor Intern

    1 week ago

    Johannesburg, South Africa Sage Full time

    **Advert** - People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the...

  • Retention Advisor

    1 week ago

    Johannesburg, South Africa Sage Full time

    **Advert** - People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the...

  • Retentions Manager

    1 week ago

    Johannesburg, South Africa Dalitso Holdings Full time

    Responsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to retain customers and maximise customer lifetime value. **Key Performance Areas**: - Contribute to the development of new business with either existing or new clients - Provide Monthly statistics to the GM: Life...

  • Retention Advisor

    6 days ago

    Johannesburg, South Africa Sage Full time

    Job Description The Renewals Advisor plays a vital role in driving revenue retention, strengthening customer loyalty, and delivering exceptional service. This role requires a proactive, customer-centric professional who can collaborate seamlessly across multiple business units to ensure operational excellence. The Renewals Advisor is responsible for...

  • Retentions Consultant

    6 days ago

    Johannesburg, South Africa B-Sure Full time

    **Job Overview**: **Date Posted**: Posted 13 mins ago- **Location**: Johannesburg, Gauteng- **Job Title**: Retentions Consultant- **Salary**: R8,000- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 1 - 3 Years**Retentions Consultant - Bedfordview, Johannesburg.**: We at Bsure Insurance Advisors are hiring! Are...

  • Retention Adviser Payroll and Accounting

    4 days ago

    Johannesburg, South Africa Sage Full time

    **Advert** People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the...

  • Retentions Team Manager

    2 weeks ago

    Johannesburg, South Africa Pineapple Full time

    Pineapple has exciting news to share. We are looking for a talented, passionate and solutions oriented Retentions Team Manager to join the Retentions Team. About Us: Pineapple Tech PTY LTD is a dynamic and innovative short-term insurance company that leverages technology to provide exceptional insurance solutions to our customers. We believe in making...