Uniform Manager

Uniform Manager
(14831)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**:
The Uniform Manager is responsible for the seamless management of the resort’s uniform processes, from sourcing and procurement to distribution and maintenance. Working closely with the Procurement Department, this role ensures cost-effective sourcing, timely deliveries, and efficient inventory management. By aligning with departmental needs and maintaining brand standards, the Uniform Manager plays a critical role in supporting operational excellence and colleague satisfaction.

**Key Duties and Responsibilities**:
**Strategic Planning and Collaboration**:

- Develop and implement a comprehensive uniform management strategy aligned with resort operations and brand standards
- Collaborate with the Procurement Department to identify reliable suppliers, negotiate competitive pricing, and streamline ordering and delivery processes
- Work with department heads to forecast uniform needs based on staffing levels and operational requirements
- Conduct market research and benchmark against industry best practices to recommend and adopt innovative uniform management solutions

**Inventory Management**:

- Oversee daily operations of the uniform storeroom, ensuring cleanliness, organization, and accessibility
- Monitor expenditure against budget; any deviations must be clearly motivated ad approved prior to placing orders
- Conduct monthly stock takes by the 25th, ensuring accurate records of inventory levels and usage trends
- Submit par level reports to the Director of Human Resources, Director of Rooms, and Executive Housekeeper
- Monitor stock levels, replenishing items proactively to avoid shortages
- Manage condemned uniforms, ensuring proper documentation, approval, and disposal processes in collaboration with HR, Rooms, and Finance

**Procurement and Supplier Relations**:

- Liaise with suppliers to source high-quality uniforms that meet brand and operational requirements
- Raise purchase orders in iScala, track approvals, and follow up on delivery timelines to ensure deadlines are met
- Build and maintain strong relationships with suppliers to address any issues and negotiate favorable terms
- Collaborate with the seamstress to procure repair materials (e.g., buttons, zippers) and coordinate repair schedules

**Uniform Issuance and Quality Control**:

- Oversee uniform fittings for new hires, placing timely orders to ensure availability by start dates.
- Verify that delivered uniforms meet quality standards and ensure proper fit for colleagues; arrange alterations if needed
- Keep accurate records of issued and returned uniforms, submitting documentation to HR weekly for filing
- Conduct regular uniform and grooming inspections during departmental briefings to ensure compliance with brand standards

**Operational Efficiency and Reporting**:

- Establish efficient workflows for uniform issuance, returns, and repairs to reduce lead times and minimize waste
- Prepare monthly reports on uniform usage, expenses, and cost-saving initiatives
- Support the Executive Housekeeper in budgeting and forecasting for uniform-related expenses

**Basic Requirements**:

- Diploma or degree in hospitality, business management, or a related field
- Proven experience in uniform, linen, or housekeeping management, preferably within the Hospitality or Retail industry
- Strong organizational skills with a focus on accuracy and attention to detail
- Effective communication and interpersonal skills, with proficiency in multiple South African languages being an advantage
- Advanced budgeting and forecasting skills, with a track record of cost-saving initiatives.
- Ability to manage multiple priorities, work under pressure, and collaborate with diverse teams across the resort
- Proficiency in inventory management systems and procurement software such as iScala

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