Voice Customer Analyst

**Main purpose of the position**: To do integrity voice stress and polygraph tests as requested and instructed by management. **Key Performance Areas**: - To perform voice stress and polygraph tests on FSG personnel, contractors and client personnel as and when instructed. - Schedule all contractual weekly monthly, quarterly etc. tests as dictated by...

Senior Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Overview: Senior Executive-Customer Care Voice-Inbound role at EXL in Cape Town, focused on delivering high-quality inbound customer care in a policyholder billing context. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process...

Executive-Voice-Customer Service EXL Cape Town, Western Cape, South Africa In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining...

A major service provider in Cape Town is seeking an entry-level Executive-Voice-Customer Service to enhance customer satisfaction and manage claims efficiently. In this role, you'll ensure adherence to service standards and maintain operational efficiencies while handling communications. Ideal candidates should excel in communication and problem-solving,...

EXL Cape Town, Western Cape, South Africa Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Join our dynamic team as a Customer Service Representative, where you\'ll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries,...

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review....

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the...

Executive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact centre environment. Your role involves processing billing transactions, addressing inquiries and providing technical support with professionalism and precision. With strong...

EXL Cape Town, Western Cape, South Africa Executive-Customer Care Voice-Inbound Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a...

Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa. We are looking for a Customer Service Representative to join our dynamic team as the frontline contact for policyholders in a fast‑paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...