Coordinator-Customer Care Voice-Inbound

6 days ago


Cape Town, South Africa EXL Full time

EXL Cape Town, Western Cape, South Africa Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Join our dynamic team as a Customer Service Representative, where you\'ll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you\'ll deliver exceptional service experiences while contributing to a collaborative team environment. If you\'re committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us. Overview Role: Coordinator-Customer Care Voice-Inbound. Location: Cape Town, Western Cape, South Africa. You will be the frontline contact for policyholders in a fast-paced contact centre environment, handling billing transactions, inquiries, and technical support with professionalism and precision. Responsibilities Process billing transactions Address inquiries from policyholders Provide technical support Deliver exceptional service experiences Collaborate effectively within a team in a structured operations setting Qualifications Entry level (seniority) Strong communication and organizational skills Ability to thrive in a structured operations environment Employment details Employment type: Full-time Seniority level: Entry level Job function: Other Industries: Business Consulting and Services #J-18808-Ljbffr



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