Client Service Consultant: Kyc

1 week ago

Cape Town, South Africa Prescient Full time

**Purpose of role**:
The Transfer Agency Client Service team aims to provide excellent levels of client service to all investors in a timely and accurate manner. Recognising its key position as the conduit between the client and the broader Prescient Fund Services operational teams. As part of the onboarding function of the broader client service team you will be responsible for performing all duties relating to the client onboarding process for individuals and legal entities.

**Duties and responsibilities**:

- Perform validation checks on the Client documents submitted for onboarding a new investor to ensure the necessary FICA requirements are met in accordance with the FIC and the relevant RMCP before loading investor onto the unit registry system. Ensure all client accounts are loaded and authorised in Docfox.
- Follow-up on outstanding information/documents with the Client and deliver exceptional client service, by providing Client with regular feedback.
- Ensure all new clients are created in the unit registry system according to the capturing standard.
- Ensure the correct capturing of all regulatory classifications (FATCA, ASISA, SARB).
- Ensure the correct capturing all tax classifications (DWT, IWT) and ensuring the clients tax details have been recorded appropriately.
- Ensuring daily individual checklist have been updated by administrators and handed to Team Leader for final sign-off.
- Work with Compliance and Internal audit to ensure adherence to the FICA RMCP.
- Submit all High-Risk clients to Compliance and review that it is completed.
- Review all static data change requests and perform relevant client call backs to verify the changes.
- Implementing and maintaining process controls using workflow management. Ensuring all items have relevant comments for audit purposes and escalate any aged items. Ensure there are no aged items in individual queues.
- Review all current clients and remediate where FICA requirements are not met.

**Required experience**:

- Relevant experience of at least 1-2 years a related role where you have dealt with all processes relating to client onboarding.
- Sound foundational understanding and exposure to the various applicable legislation including but not limited to:

- UT Manco environment and operations
- FICA, DWT, FATCA

**Required Qualifications**:

- Relevant tertiary qualification preferred. Matric as a minimum.

**Key competencies**:

- Highly methodical and can working within specific processes and structure.
- Ability to work under time pressure around submission deadline times.
- Highly organized and good time management skills.
- Strong problem-solving ability.
- Ability to work under limited supervision.
- Positive team player.
- Enthusiastic and client centric attitude.
- Excellent communication skills both written and verbal.
- Accuracy and attention to detail.
- Honesty and integrity.

**Why this role**:

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