KYC Team Lead

3 days ago

Cape Town, Western Cape, South Africa Initiate International Full time R200 000 - R500 000 per year

As the KYC Team Lead, you'll be accountable not just for daily operations, but for building and shaping a high-performing team that delivers consistently against KPIs. Your ability to combine regulatory expertise with strong leadership will directly support the company's long-term growth and reputation in a highly regulated market.

The Role

This position goes beyond routine compliance management. You'll act as the operational anchor for the South Africa Gaming Finance/KYC team, ensuring strict adherence to national regulations and group-wide standards. You'll oversee customer due diligence, fraud monitoring, and transaction oversight, while driving continuous improvement in policies, processes, and team capability.

The successful candidate will be a decisive leader, capable of balancing the pressures of tight SLAs, complex regulations, and a rapidly evolving industry.

Key Responsibilities:

Team Leadership & Development
  • Manage, coach, and develop the South Africa Gaming Finance/KYC team to ensure peak performance.
  • Allocate tasks, workloads, and responsibilities while ensuring fairness and accountability.
  • Conduct monthly 1-2-1 reviews, team meetings, and use the company's RADD (Review and Development Discussion) policy to drive professional growth.
  • Train and onboard new staff, fostering a culture of compliance, accuracy, and operational excellence.
Operational Oversight
  • Supervise all KYC and Gaming Finance operations to ensure compliance with both internal policies and regulatory obligations.
  • Ensure that customer identification and verification documentation is processed accurately and within SLAs.
  • Monitor productivity and service levels to ensure KPIs are consistently achieved and optimised.
  • Conduct monthly audits of departmental services to maintain quality, integrity, and regulatory alignment.
Risk & Compliance Management
  • Take ownership of compliance risk management across KYC and Gaming Finance functions.
  • Escalate high-risk or suspicious activities in line with AML/KYC protocols and National Gaming Board requirements.
  • Support the ongoing development and refinement of Fraud Risk and KYC policies, products, and services.
  • Maintain up-to-date knowledge of regulatory changes and proactively adjust team practices to align with evolving requirements.
Reporting & Stakeholder Management
  • Produce comprehensive monthly operational reports for the Gaming Finance Operations Manager, highlighting risks, performance, and any significant issues.
  • Provide concise weekly updates and risk statements to senior stakeholders, ensuring transparency and alignment.
  • Act as a key point of contact between the KYC team and other departments, including AML, Fraud, Payments, and Technical teams.
Skills & Experience Required:
  • Regulatory Expertise: Strong understanding of AML/KYC legislation, licensing requirements, and industry standards within online gaming.
  • Fraud & Risk Management: Proven knowledge of fraud detection, prevention, and investigation methods.
  • KYC Knowledge: In-depth understanding of KYC processes, enhanced due diligence techniques, and customer onboarding controls.
  • Leadership Skills: Demonstrated success in leading, coaching, and motivating teams within a regulated environment.
  • Analytical Thinking: Ability to assess risk, interpret data, and make evidence-based decisions under pressure.
  • Stakeholder Communication: Strong written and verbal communication skills for reporting, escalation, and cross-department collaboration.
  • Industry Awareness: Familiarity with the risks, challenges, and compliance landscape of online gaming.
Why This Role? This is a unique opportunity to step into a pivotal leadership role at the intersection of compliance, payments, and fraud prevention. You'll have the autonomy to shape team culture, refine operational processes, and directly influence the security and reputation of the business. Our client operates in one of the fastest-growing and most heavily regulated industries worldwide meaning your expertise will be challenged, expanded, and constantly in demand. If you're looking to progress your career in compliance leadership within online gaming, this role will give you both the exposure and the responsibility to make a measurable impact

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