Facilities Manager

4 days ago

Durban, South Africa GBS Full time

Are you a seasoned facilities professional who thrives in a fast-paced environment? We're looking for an experienced **Facilities Manager** to take the lead in maintaining a safe, efficient, and well-organized workspace for our contact centre team. In this hands-on role, you’ll oversee the daily operations and long-term planning of our facilities while ensuring compliance with health, safety, and regulatory standards.

**Key Responsibilities**:
As Facilities Manager, you’ll be responsible for the smooth running of our building operations and support services, including:

- ** Facilities Planning & Coordination**:
Implement and manage a comprehensive facilities plan that supports our business needs. Oversee space planning, manage lease agreements, and ensure optimal use of office space.
- ** Maintenance & Repairs**:
Take charge of all maintenance activities—routine and emergency. Manage service providers, schedule preventative maintenance, and respond promptly to facility-related issues.
- ** Health & Safety Compliance**:
Work closely with our Health and Safety Specialist to conduct regular inspections, enforce compliance with OSHE standards, and coordinate emergency response planning, including fire drills and safety training.
- ** Security Oversight**:
Ensure the safety of our premises by implementing effective security protocols and managing onsite security staff and systems.
- ** Vendor & Contract Management**:
Oversee vendor relationships, negotiate contracts, and monitor service delivery to ensure consistent quality and cost-effectiveness.
- ** Budget Management**:
Prepare and manage the facilities budget. Track expenses and ensure cost control while maintaining high standards of service.
- ** Environmental Initiatives**:
Promote sustainability by introducing energy-saving practices and waste reduction strategies across the facility.
- ** Canteen & Common Areas**:
Manage the day-to-day operations of staff dining and communal areas, ensuring cleanliness, comfort, and service quality.
- ** Team Leadership**:
Supervise a dedicated facilities team, providing clear guidance, managing performance, and supporting their professional growth.
- ** Cross-Department Support**:
Work closely with HR, IT, and other departments to address facility needs and ensure smooth operations that support our employees.

**Minimum Requirements**:

- Matric qualification essential with a related degree / diploma advantageous
- Minimum **5 years’ experience** as a **facilities manager/ similar** role ideally within a contact centre environment
- Valid driver’s license
- OSHE qualification with a strong working knowledge of occupational health and safety regulations
- Proficient in MS Office (Excel, Word, Outlook)
- Strong leadership, communication, and organisational skills
- Previous experience managing a facilities team is essential

**Why Join Us?**

At GBS, we understand that a great work environment doesn’t happen by accident. Your expertise will directly influence the safety, comfort, and productivity of our teams. If you're a practical problem-solver who takes pride in maintaining high standards, we want to hear from you.

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