Airbnb Property Host and Manager
2 days ago
HostAgents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa.
We would like to welcome an experienced Host to join our growing team with the purpose of managing our Durban property portfolio, maximising income, securing tenant retention and guests relations. This position will be ideally suited to someone with great time management, excellent people skills and a strong attention to detail.
Your property portfolio will have anything from 10 - 20 properties to manage and mantain
**Duties Include**
- Independently ensuring the fulfilment of core services, such as cleaning, linen delivery, completing a pre-arrival checklist, and ensuring that guest check-in / check-outs are handled professionally, on time and with a positive attitude.
- Maintaining various properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs as necessary.
- Maintaining building systems by contracting for maintenance services and supervising repairs.
- Embedding the company's customer promise throughout the host cycle on behalf of HostAgents.
- Checking guests in and out - and communicating with them prior to arrival as well as during their stay.
- Resolve any issues and complaints
- Documenting and completing tasks outlined on our online Staff App.
- Assisting with troubleshooting of DSTV and Wi-Fi issues when needed.
- A minimum of 2 years experience as a Host or a similar role.
- Excelled in an operational capacity at a high growth start-up or scale-up, preferably one that deals with 'real-world' (vs online only) operations.
- A track record of being an operational problem solver.
- A drive to inspire and motivate a team built on people management experience.
- Strong customer service management experience.
- A history of using data to analyse and evaluate when making decisions.
- An in-depth knowledge of Durban would be a nice extra.
- Their own reliable transport and preferably reside in the Durban (Umhlanga) area.
- Matric is essential, and a hospitality qualification would be advantageous.
- Strong communication skills and be well presented at all times.
- MUST HAVE OWN VEHICLE
- MUST BE FLUENT IN ENGLISH AND AFRIKAANS
- MUST LIVE WITHIN UMHLANGA
Ability to commute/relocate:
- Umhlanga Rocks, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
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