Maintenance Administrator
2 weeks ago
**Job Title**:
**Maintenance Administrator**
**Job Type**:
Permanent
**Location**:
Remote, Stellenbosch, Western Cape
**Job Summary**:
**Key Responsibilities**:
Reactive Works & One-Off Jobs Management:
- Serve as the first point of contact for both clients and handymen regarding reactive maintenance jobs.
- Provide quotes for reactive works and one-off jobs.
- Once instructed, update Basecamp with job details and notify the Scheduler via Basecamp and the WhatsApp reactive works group.
- Ensure clients receive updates with photos of completed reactive and one-off jobs, including material delivery jobs (only when the client is paying for materials).
Materials Management:
- Handle materials requests from cleaners and maintenance teams.
- Present material quotes to clients for approval.
- Once approved, request the UK office to pack the materials and update the requesting cleaner or staff member accordingly.
- Maintain an up-to-date inventory of frequently used materials.
Job & Invoice Management:
- Update Basecamp with details of reactive and one-off jobs, including adding work orders.
- Provide Accounts with billing details via Basecamp, specifying amounts and invoice recipients.
- Confirm any unclear billing details with Directors before invoicing.
Complaint Handling & Process Improvement:
- Address complaints related to reactive and one-off jobs professionally and efficiently.
- Recommend improvement plans to the Manager for review and implementation.
- Assist Directors and Managers with additional projects as requested.
**Skills and Qualifications**:
- Strong communication and interpersonal skills.
- Excellent organisational and time-management abilities.
- Problem-solving abilities to address issues as they arise.
- Previous experience in operations, maintenance coordination, or customer service is a plus.
**Requirements**:
- Must be based in Cape Town
- Additionally, availability for a trial day to assess skills is required
**Salary**: R20,000 - R25,000 per month
**Working Hours**:**Monday to Friday (supporting UK business hours)**
- During UK Winter (South Africa is 2 hours ahead of the UK): 9:00 am to 6:00 pm SAST
- During UK Summer (South Africa is 1 hour ahead of the UK): 8:00 am to 5:00 pm SAST
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