Executive Host

2 weeks ago

Western Cape, South Africa Hyatt Regency Cape Town Full time

Summary

Hyatt Regency Cape Town is currently seeking a Executive Host to join our dynamic Guest Relations Team. The Executive Host will strive to deliver a level of personalized service that exceeds the expectations of all guests and is also different to any service that is offered anywhere else in the hotel.

**Key duties but not limited**:

- Organize and manage the butler's pantry
- Ensure the butler's pantry has the necessary supplies, equipment and materials.
- Update and manage the daily Executive Host work sheet.
- Create schedules and checklist.
- Assign and inspect THE SUITE before guest arrival.
- Log all faults and defects in THE Suite in Executive Host Logbook and ensure rectification.
- Undertake final preparation of each suite prior to guest arrival.
- Have prior knowledge of the check in procedure
- Have a working knowledge of the hotel guest history system.
- Arrange VIP greeting and escorting to the airport (when requested)
- Create and oversee airport and gate pick up and drop off procedure.

**Qualifications**:
**Skills & Qualification**
- Excellent interpersonal and communications skills
- Strong organisational skills with the ability to multitask and prioritize.
- 2 to 3 years experience working as a butler or Guest Relations Manager or Officer within the hotel setting.

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