Facilities Helpdesk Coordinator
2 days ago
Position title : FACILITIES HELPDESK COORDINATOR
Position reports to : FACILITY MANAGER
Business Unit : FACILITIES MANAGEMENT
**Main purpose / objective of the position**:
To manage the successful delivery of the facilities management services to the business. Administer all services, including switchboard / reception and handyman functions and liaise with service providers and business departments on providing various services and products.
Complete any work requested by the Facility Manager.
**Decision making authority**:
This position has the authority to:
- Execute all Key Performance Areas as stated on this form and in line with the Company approval framework and policies and procedures.
**Experience / Education**:
- Grade 12
- One year general management experience
- One year general facilities management / co-ordination experience
- SAP RFPO and general accounting experience
**Skills required**:
- Computer literacy (MS Office)
- Basic accounting principles, PO requests, GRN
- Supplier coordination
- Verbal and written communication skills
- Negotiation skills
**Knowledge required**:
- Basic facilities management functions and principles
- Company policies and procedures
- Company structure and policies
- Occupational Health and Safety principles
- Service level agreements
- Procurement policies and procedures
**Competencies required**:
- Communication, Methodical, Customer & Quality Focus, Drive and Productivity, Teamwork and co-operation
**Major drivers of work volume**:
- Business requests, work order creation, work scheduling, supplier engagement, PO creation, reporting
**Interface / relationships with**:
Internal: Client - Various on site department/ functions,
CBX - on site leadership, central support functions
External: Service providers/suppliers
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