Senior Facilities Manager

Who are we?
Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives. Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. What will you do?
Ensures maximum, efficient operation of facilities and equipment, as well as the care of all buildings, grounds and support equipment, through the direction of technical support staff made up of supervisors, technicians, custodians and the purchase of necessary outside technical and non-technical support services. Recommends equipment modification for upgrades. Develops and maintains preventative maintenance programs. Sets priorities for projects and work orders. Enforces safety and housekeeping practices. What will make you successful in this role?
⦁ Ensure the delivery of Facilities Management services to a high standard. Identifying opportunities that will continuously improve all aspects of FM operations
⦁ Focus on quality-of-service delivery, ensuring best practice
⦁ Overall responsibility for all soft, hard and business support services
⦁ Lead the Energy Management and Environmental/Sustainability focus for FM
⦁ Support the development of FM contracts and contractor management
⦁ Leading the FM Procurement strategy and benchmarking projects
⦁ Responsibility for the delivery of FM Helpdesk services and systems
⦁ Support and lead the management of all Hard Services Incl. Asset Management across M&E plant, Buildings & Equipment and PPM scheduling
⦁ Ensure records are created and maintained for building (site log books) to demonstrate full operational procedures are followed
⦁ Ensure team and stake holder relationship with Facilities enduser, Building Services Manager, Finance, Legal, Divisional/Brand Heads on service charges, rates and lease requirements
⦁ Manage office space utilisation and continuously develop “ways of working” together with the Space optimisation specialist
⦁ Lead and develop the management of on/off site storage requirements
⦁ Management and reporting of Facilities budgets supported by Finance business partner
⦁ Work across the business to support all aspects of operational service delivery together with the operations manager.
⦁ Organise and chair weekly operations meetings and ensure all objectives and requirements are clearly communicated across the team
⦁ To advise the space optimisation team in the allocation of space and office accommodation within the building.
⦁ Support the operations manager when developing, reviewing and keeping the Business Continuity Plan and arrangements up to date, fit for purpose and regularly tested
⦁ Create, manage, deliver the annual Facilities budget.
⦁ Assess and forecast financial performance, including comparison of actuals to budget, consider outlook and manage activity to deliver agreed financial outcomes.
⦁ Motivate, develop and lead a brilliant team and build great relationships with external suppliers (including catering, cleaning, M&E, storage, utilities, real estate, car fleet etc.) making sure contracts are well managed and issues are escalated and resolved as appropriate. You’ll also have a great network in the facilities industry.
⦁ Planning and scheduling the team onto projects, delegating and bringing insight into ways to prioritise and smooth demand so that you make the best use of the skills your team have.
⦁ Must be able to build trust and confidence through open communications and informing colleagues about issues that will affect their role.
⦁ Maintain the safety management system for contractors, including induction processes, permits to work, CDM Site Safety Plans etc.
⦁ Assist with the Quality Management process for appointing and managing suppliers and contractors
⦁ Extensive experience in all disciplines of facilities management
⦁ Experience of facilities management systems, procedures and process workflows
⦁ Solid and proven experience in managing teams to drive results
Qualification and Experience
⦁ Appropriate Built environment B degree
⦁ Extensive experi