Retail/admin Assistant
5 days ago
ROLE OVERVIEW
This is a support-focused admin role. You’ll assist the sales team by capturing leads, preparing quotes, booking technicians, and following up with customers. You’ll also help manage incoming support tickets and ensure they are assigned, updated, and resolved. The role is perfect for someone who enjoys keeping systems organized and running behind the scenes.
There is room to grow into sales operations coordinator role over time based on performance.
RESPONSIBILITIES
Sales Support
- Capture new leads from WhatsApp, website, and walk-ins
- Assign leads to the correct salesperson or technician
- Prepare quotes and invoices using our sales system
- Follow up with customers on unpaid quotes
- Track lead status and update records
Admin & Operations
- Accept deliveries and allocate stock
- File receipts, job forms, and payment confirmations
- Maintain the product catalog and quote templates
- Assist with petty cash, stock logs, and delivery records
Support Ticket Handling
- Receive and log incoming customer complaints or support requests
- Assign tickets to the appropriate technician or sales team
- Update ticket statuses and follow up with customers
- Ensure timely resolution and professional communication
**REQUIREMENTS**:
- 1-2 years experience in admin, retail, or sales support
- Fluent in English and Afrikaans
- Must be reliable, well-organized, and task-driven
- Friendly and calm under pressure when dealing with customers
- Bonus: Experience with any CRM or helpdesk system
Pay: From R5 000,00 per month
Application Question(s):
- Are you fluent in English and Afrikaans?
- Do you have reliable transport to and from Bellville daily?
Work Location: In person
Application Deadline: 2025/07/04
Expected Start Date: 2025/08/01
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