Implementation Specialist

See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

Some of the awesome things you’ll be involved with:
- Configure, certify, and implement FIX solutions for new client connections.- Provide expert-level post-implementation support and troubleshooting.- Serve as the primary escalation point for complex implementation or support queries.- Monitor and manage production environments, ensuring system stability and adherence to best practices.- Collaborate with product development, support, and sales teams to ensure successful solution delivery.- Maintain clear, consistent communication with stakeholders using prescribed tools and processes.- Produce and maintain documentation for implementations and configurations.- Mentor colleagues and contribute to team knowledge sharing.- Drive client adoption and usage through structured change management processes.- Participate in severity 1 and 2 incident responses as part of a collaborative team effort.- Proactively increase and share product and market knowledge relevant to the role.

What you will bring:
Qualifications and Certifications- Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (preferred)- Minimum of 3 years of experience in software implementation, preferably in the fintech or trading/market data industry (required)- Strong knowledge of trading platforms, market data systems, and related technologies (preferred).- Industry specific Certifications (preferred)

Professional Skills and Competencies- Change Management : Develop and implement processes to ensure successful adoption of changes, and engage stakeholders throughout the change lifecycle.-
- Stakeholder Relationship Management: Manage stakeholder relationships, ensuring that communication is clear, consistent, and aligned with project goals.- Problem Management: Provide expert-level troubleshooting and resolution of complex issues, ensuring mínimal disruption to client operations.- Detail Orientation: Exhibit a strong attention to detail, particularly in managing production environments and documenting solutions.- Client Focus: Demonstrate a commitment to understanding client needs and delivering solutions that meet or exceed expectations.- Collaboration: Work effectively with cross-functional teams to achieve common goals.- Adaptability: Respond well to changing circumstances and is flexible in approach to problem-solving and project management.

Specialised Capabilities- Proficiency in XML for data structuring, integration, and transformation within technical implementation environments.- Proficient in Windows Server and Microsoft SQL, or equivalent relational database platforms- Experience with common integration standards and tools, including Web Services, SWIFT, and MSMQ- Strong understanding of the software development lifecycle, system architecture, and deployment methodologies- Ability to develop simple utilities or scripts to support integration (advantageous)-
- A solid understanding of database administration tasks including basic SQL querying, backups, and restores- Familiarity with networking tools and protocols (e.g., TCP/IP, Netstat, Telnet, Ping, Trace Processor, Wireshark)

Why work with us?

Join us in shaping the future of financial services in Southern Africa.

Our mission is to provide locally relevant technology, backed by exceptional service and support, empowering our clients in trading, market data, advice, and investment management to deliver their best.

If you’re passionate about financial technology and excited to create solutions that drive the future of the industry, this is the place for you. We’re seeking innovative problem-solvers who are eager to grow their skills and capabilities. If you're driven by delivering outstanding service, thrive in a collaborative environment, and want to make a real impact, you’ll find a fulfilling career with us.

Our culture is rooted in values of going beyond, acting smart, and winning together, with adaptability, accountability, and inclusivity at the heart of everything we do. We offer industry-leading benefits that support you at every stage of life, including long weekends, flexible working, generous parental leave, and a connected team culture.

We’re excited to build the future of fintech—come be a part of it
- #LI-Hybrid_

Employment