Technology Implementations Specialist

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
The Technology Implementation Specialist plays a crucial role in supporting Boldr’s client implementations by identifying, deploying, and optimizing AI & Technology solutions across both internal and client projects. You will manage a portfolio of initiatives across three key focus areas: internal AI opportunity identification, technology readiness assessments for clients, and end-to-end solution deployment. This is an impactful role where you will work on a mix of technical and consultative tasks, from conducting AI-readiness assessments to hands-on system deployment and integration. You’ll work cross-functionally with clients and internal teams to ensure a smooth implementation tailored to each unique environment.

**WHY DO WE WANT YOU**:
We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldr’s offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve our Purpose by sharing your unique talents, embodying our values, and providing exceptional client service.

**WHAT WILL YOU DO**:

- **Internal Solution Development**- Identify and prioritize opportunities for AI and Automation solutions within Boldr’s internal operations, focusing on teams such as Talent Acquisition, HR/People, and Finance.
- Lead the end-to-end process of researching, deploying, and optimizing solutions that enhance internal workflows and efficiency.
- Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment.
- **Readiness Assessments for Clients**- Conduct technology readiness evaluations by analyzing client problem statements, desired outcomes, and documentation for client suitability.
- Review client SOPs, ticket and volume analysis, and other critical documentation to assess potential areas of impact.
- Provide clients with clear recommendations, including alternative solutions (e.g., automation or tool optimization), to maximize their outcomes.
- **Solution Deployment for Clients**- Support AI-ready / technology-ready clients through the complete implementation of chosen tools and solutions tailored to their specific needs.
- Configure and deploy a variety of systems, whether embedded in client CRMs (e.g., Zendesk, Gorgias) or external AI platforms (e.g., Forethought, Kodif, PixieBrix).
- Own the client journey from initial setup to full deployment, ensuring a seamless transition and client satisfaction.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker with keen attention to detail
- Passionate about client satisfaction and innovative technology

**YOU HAVE**
- A Bachelor’s Degree in a relevant field or equivalent experience.
- 3+ years of experience in implementations, project management, or technology / AI solution deployment.
- Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
- Technical expertise, including proficiency with APIs, scripting, and integrating technology solutions into various systems.
- Familiarity with project management and CRM tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix).
- Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
- Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
- Project management certification (e.g., PMP) is a plus

**Benefits**

Base salary + benefits.- Paid Time Off
- Training & Development
- Mental Health Support
- Global culture environment