Operations Support Administrator
1 week ago
2years
- Onboarding clients onto the specific system
- Ensure that client portals are working smoothly and are up to date
- Manage daily client queries, issues, and concerns
- Provide technical support to customers (change pins, create profiles, set table locations, etc)
- Training of new and exciting clients on the specific system and Portal
- Ensure training content is updated and relevant
- Maintain training records of each client
- Evaluate training effectiveness and document
- Conduct asset verification after tagging occurs
- Create snag lists for tagging technicians to fix
- Add, remove, and adjust assets on asset manual
**Qualifications and Experience**:
- 2+ years strong administration experience
- 2+ years of experience
- Experience in providing software support is highly advantageous, or at least be highly tech savvy
- Matric is a must have.
- Tertiary qualification will be advantageous
- MS Office 365 knowledge
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