Support Administrator

1 week ago

Randburg, South Africa Switch Telecom Full time

Get AI-powered advice on this job and more exclusive features. Are you a technically minded administrator who would like to join a strong, vibrant team? Be rewarded with this great opportunity. The administrator role will provide comprehensive administrative support to potential and existing Switch Telecom clients. The role requires exceptional organisational skills, an aptitude for problem solving and an interest in VoIP. Do not apply if you do not have client care experience, experience working on ticketing and CRM systems. The ideal candidate will have strong attention to detail and the ability to handle multiple tasks efficiently. Responsibilities Responsible for the timely and effective response to all client interaction, requests, and queries. Logging of all client interactions on the ticketing system. Providing 1st level technical support to clients and partners via email and telephone. To provide a complete and informed response on the first contact with all clients and resellers. Act as a liaison between the clients and the different support teams focusing on resolving complex issues and managing client expectations. To ensure customer satisfaction by following specific procedures and protocols. Identify and elevate situations requiring urgent attention beyond 1st line support. Ensure internal and external communication is carried out in a professional and timely manner. Managing and handling all client-related queries. Maintain a healthy relationship with existing customers and build trust with potential customers. Support requests associated with all Switch Telecom services and products via the ticketing system and telephonically. Provide support for clients and resellers telephonically and via the ticketing system. Assist with receiving and dispatching of work requests to staff, vendors or other services providers. Assist in resolving all support related queries. Assist with the coordination and scheduling of orders and amendments for existing clients. Act as an interface with clients, resellers, wholesalers and between departments if and when required. Act collaboratively to solve problems and resolve spontaneous and unique situations. Ensure delivery of committed services and overall customer satisfaction. Demonstrate leadership, responsiveness and creativity in finding solutions. Ensure appropriate follow-up with customers. Seek to continuously improve processes, systems and overall client satisfaction. Maintain an efficient work environment. Screen telephone calls, handle requests, and enquiries telephonically. Assist in client retention. Identify new and efficient ways to manage ticketing queues and workflows. Assist with the coordination and scheduling of upgrades and cutovers for existing clients. Installing hosted switchboards, configuring handsets and installing VoIP solutions. Qualifications Experience working with Ticketing and CRM systems. Excellent attention to detail and accuracy in financial record-keeping. Strong organisational and time management skills. Proficiency in Email management. Ability to work independently and as part of a team. Effective communication and interpersonal skills. High level of integrity and confidentiality. Analytical and problem-solving skills. Ability to handle multiple tasks and meet deadlines. Proactive and self-motivated. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Telecommunications #J-18808-Ljbffr

  • Operations Support Administrator

    1 week ago

    Randburg, South Africa RJPersonnel Full time

    2years - Onboarding clients onto the specific system - Ensure that client portals are working smoothly and are up to date - Manage daily client queries, issues, and concerns - Provide technical support to customers (change pins, create profiles, set table locations, etc) - Training of new and exciting clients on the specific system and Portal - Ensure...

  • VoIP & Client Support Administrator

    1 week ago

    Randburg, South Africa Switch Telecom Full time

    A telecommunications provider seeks an entry-level administrator in Randburg to provide comprehensive administrative support to clients. Responsibilities include managing client interactions, providing 1st level technical support, and maintaining relationships with clients. Ideal candidates will have ticketing system experience and strong attention to...

  • Office Pa/ Support Administrator

    1 week ago

    Randburg, South Africa CareerfinderZA Full time

    Key Performance Area: - Acting as a first point of contact, dealing with correspondence and phone calls - Assist financial advisor with client support - Travel arrangements if required - Managing diaries and organising meetings/appointments - Typing, compiling and preparing reports - Minutes of meetings - Manage requests and queries - Implementing and...

  • Administrator

    20 hours ago

    Randburg, South Africa FirstRand Full time

    Job Description Provide efficient and effective administration support to ensure the smooth running of a functional area - Manage costs / expenses within approved budget to achieve cost efficiencies - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions - Resolve all customer queries...

  • Client Operations Administrator

    2 weeks ago

    Randburg, South Africa Mobik Group. Full time

    A leading telecommunications services provider in Johannesburg is seeking a detail-oriented Client Operations Administrator. This role is primarily customer-facing, ensuring timely reporting and communication with stakeholders. Candidates should have proven administrative experience, proficiency in Microsoft Office, and strong organisational skills....

  • Coordinator Tribe Support

    3 days ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Programme Support Officer

    2 days ago

    Randburg, South Africa LYCEUM Full time

    Randburg, South Africa | Posted on 09/11/2025 Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.With thousands of students empowered to achieve their goals, we provide an...

  • Administration Assistant

    4 days ago

    Randburg, South Africa National Renal Care Full time

    Overview Administration Assistant Youll support the Home Manager with a full range of reception administrative and basic finance activities to ensure the Home runs smoothly. Often the first point of contact for enquiries youll demonstrate a professional and welcoming manner to all those who visit live and work in our homes. You will be responsible for...

  • Administrator and Telesales

    2 weeks ago

    Randburg, South Africa Bright Placements Full time

    Job Summary The Administrator and Telesales Consultant provides administrative and sales support to the office automation sales team. The role involves managing customer inquiries, generating sales leads via telephone, records, assisting with quotations and contracts, and ensuring smooth coordination between sales, service, and finance departments. Key...

  • Junior IT Administrator

    1 week ago

    Randburg, South Africa Parallel Placements Full time

    Duties Assist in the installation, configuration, and maintenance of IT systems and infrastructure. Provide technical support to end-users for hardware and software issues. Monitor system performance and troubleshoot problems to ensure optimal operation. Manage user accounts, permissions, and access control in line with security policies. Assist in...