Estate Manager

**Faircape Life** operates six high-end retirement and lifestyle estates across the Western Cape, including locations in Noordhoek, Kirstenhof, Tokai, Somerset West, and Onrus.

We are currently seeking a skilled and service-driven **Estate Manager** to oversee operations at both **Heritage Manor** and **Bridgewater Manor** — two of our premier lifestyle villages located in **Somerset West**.

These secure, vibrant communities offer high-end residential homes, beautifully maintained gardens, and access to top-tier facilities, including a Clubhouse Healthcare centre, coffee shop, heated pool, gym, and social spaces.

In this role, you’ll be responsible for managing all estate services — including maintenance, security, waste management, and associated staff coordination — while ensuring exceptional service delivery, safety, and compliance.

If you're ready to take ownership of a key leadership role within a trusted organisation known for excellence in retirement and healthcare living — we invite you to apply.

**What We Offer**:
**At Faircape, we value our employees and offer a range of benefits, including**:

- A collaborative and supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
- Additional leave rewards for long-term commitment.
- Recognition for your dedication through quarterly performance bonuses.
- Exclusive discounts on high-speed internet, ensuring you stay connected.

**Responsibilities**:
**Responsibilities**:

- Identify and manage estate maintenance needs and project priorities
- Promote a professional, high-service culture among staff and contractors
- Coordinate and manage essential services including maintenance, plant assets, security, waste disposal, and recycling
- Respond proactively to resident maintenance requests
- Oversee and authorise maintenance requisitions for the Body Corporate and Healthcare Centres, and track delivery
- Facilitate communication between management and contractors
- Supervise on-site contractors and operational staff
- Monitor and manage external service providers against agreed SLAs, addressing service or staffing issues
- Monitor attendance, leave, and ensure adequate task coverage
- Work with HR on recruitment and payroll coordination
- Train, support, and guide staff development
- Prepare reports and recommendations for the Village Manager and facilities Director
- Ensure compliance with company policies and procedures
- Maintain clear communication with residents, staff, and visitors
- Foster strong relationships with all stakeholders
- Lead and manage change with mínimal disruption
- Conduct regular audits and promptly address non-compliance of plant and facilities.
- Address Health & Safety risks through proactive inspections and mitigation
- Prioritise safety of residents and staff, including emergency response
- Manage security contractors and maintain the Estate’s Security Operating Plan

**Qualifications**:

- Tertiary Qualification in Facilities Management, Property Management, Operations Management, or a related field - Advantageous
- Health & Safety Certification (e.g. First Aid, Fire Safety, OHS training) - Advantageous

**Experience and Knowledge**:

- Proven experience within a similar role
- Experience in management of systems and procedures also the implementation and development thereof.
- Solid experience in a management and leadership position, management of service providers
- Experience in managing budgets
- Knowledge of health and safety
- Experience in maintenance and basic building knowledge

**Skills and Attributes**
- ** Strong Leadership Skills**: Confident in managing teams, leading by example, and inspiring service excellence.
- ** Excellent Communication**: Clear, professional verbal and written communication
- ** Facilities & Project Management Expertise**: Ability to oversee maintenance, infrastructure upgrades, service coordination, and contractor performance.
- ** Service-Driven Mindset**: Committed to delivering outstanding service to residents and ensuring high-quality living standards.
- ** Problem-Solving & Decision-Making**: Able to think on your feet, handle emergencies, resolve conflicts, and make sound operational decisions.
- ** Organisational & Time Management**: Skilled at prioritising multiple tasks and projects, meeting deadlines, and managing operational schedules.
- ** Strong Administrative Abilities**: Capable of managing requisitions, preparing reports, maintaining records, and handling contractor documentation.
- ** Adaptability & Resilience**: Able to manage change effectively, remain calm under pressure, and adapt to evolving estate needs.
- ** Professionalism & Integrity**: Maintains confidentiality, acts ethically, and represents the organisation with professionalism.

**Specific Requirements**
- Solid and positive written references
- Clear health record
- Clear credit record
- No criminal record

Normal working hours are Mondays to Fridays