Field Service Technician

Date: Aug 28, 2024- Location: Klipfontein, eMalahleni, ZA, 1034- Req ID: 31165- Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

**Job Overview**:
The position will be based on the **Independent Account **and the incumbent will report to the **Field Service Supervisor.**

Customer support on all machine related issues.

**Key Job Responsibilities**:

- Customer support on all machine related issues;
- Attend to maintenance and production activities;
- Conduct daily pre-maintenance and inspections as per prescribed customer request;
- Demonstrate operational and maintenance procedures;
- Gather intelligence on JOY equipment and business activities;
- Drive productivity improvement and quality performance;
- Always maintain safety (SHE) standards;
- Machine inspections, problem solving and reporting;
- Promote continuous improvement by identifying and facilitating the implementation of new ideas, processes and/or methods;
- Team mentality - working as part of a bigger team towards achieving common goals and understanding of the effects of sound engineering discipline on the KMC business;
- Understand and fabricate as per approved OEM drawings.

**Qualifications/Requirements**:

- Fully qualified Electrician / Millwright with Flameproof and Gas Testing certificates;
- Experience in the underground mining industry environment;
- Joy relevant courses will be an added advantage;
- Must be computer and database literate (MS Access, MS Word, MS Excel, MS PowerPoint);
- JNA I and JNA II and VFD experience is crucial;
- DC & AC shuttle cars experience will be an advantage;
- Minimum of 03 to 05 years’ experience on Joy underground equipment;
- Maintenance experience on JOY machines;
- Knowledge of JOY equipment will be advantageous FB1.0/FB2.0/Shuttle cars;
- Experience in workshop assembly and manufacturing techniques will be beneficial;
- Must have own reliable transport and valid driver’s license;
- Must be willing to work shifts ,standby’s and must be available outside normal working hours as and when required;
- Must be willing to travel extensively;
- Must be able to obtain a medical clearance. (Red Ticket);

**Additional Information**:
**Key Performance Behaviors**:

- Leadership
- Effective Relationships
- Critical Thinking
- Service Orientation
- Drive for Results
- Accountability Culture
- Business Acumen
- Coaching Culture
- Collaboration
- Communication
- Courageous Authenticity
- Customer Focus
- Essential Job Functions
- Influence
- Innovation
- Operational Excellence
- Problem Solving
- Results Driven
- Safety Leadership
- Technical / Functional Skills
- Zero Harm

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.