Guest House Manager

**If your ability to problem solve and thinking out of the box is one of your strong points and you consider your organisational and people communication skills a superpower, then this might be the right job for you**

We are looking for a service-oriented, client-centric, tech-savvy and highly responsible person to co-manage our boutique guesthouse as well as our growing portfolio of managed properties throughout Camps Bay.

You will be joining a small team of very motivated people, striving to improve on a daily basis and make our guests’ experience the best ever.

**Personal qualities needed**:

- Open-minded, energetic and flexible personality with excellent interpersonal and communicative skills
- Your sense of responsibility exceeds the average and you are ready to take leadership
- Fast learner, innovative, tech-savvy with intuitive knowledge to operate digital devices and systems effectively
- Positive attitude, able to cope with challenging situations and an outstanding ability to come up with practical solutions
- High ability to multi-task and work on own initiative without losing sight of priorities
- Team player, readiness of mind, preciseness and reliability
- Passionate about digital marketing and expertise in social media tools

**Professional skills required**:

- Previous hospitality experience preferable, but experience in an administrative / marketing / customer services environment will be recognised as well.
- Minimum of 2 years experience in leading a team and/or project management experience
- Excellent verbal and written English communication skills
- Valid driver’s license and own reliable transport
- Sound knowledge of Cape Town and South Africa, understanding travel logistics and ability to create tailored itineraries

**Main duties & responsibilities include**:

- Support in planning and implementing the overall Company’s sales and marketing strategy
- Handling operations, maintenance and administration of properties across portfolio
- Maintaining property standards via planning, coordinating and supervising maintenance, refurbishing and repair works including quality control
- Manage full staff team and arranging staffing schedules to ensure all standards and operating procedures are consistently met
- Attend to reservation inquires promptly and maintain live calendars and booking schedule very accurately, handle review procedures and all communication with guests
- Processing of booking payments, monitor and manage outstanding payments, accounts, refunds and credits
- All check-in and check-out procedures
- Operating Concierge Service (on 5star level) for guests on request and communicate with customers as required
- Be on call 24/7 for guest house and guest needs as per your shift
- Collaborate with all external parties such as customers, suppliers, travel agencies, OTAs, vendors, etc.
- Analyze customer feedback and online reviews, suggest ways to improve ratings and drive guest satisfaction
- Optimizing performance on booking and advertising platforms to maximize room revenue in order to meet or exceed the revenue targets
- Manage all social media channels on strategic as well as implementation level
- Support in maintaining and updating the Company websites and platforms
- Constant improving of internal systems (e.g. PMS) and procedures to continuously enhance efficiency and productivity in all key areas across the portfolio

We need someone who not only has their ducks in a row but can assist with getting the team’s ducks all lined up too Someone who takes responsibility, knows how to handle priorities and is never shy to roll up their sleeves to do whatever it takes to make things work best.

At CB-ONE we are passionate about offering our guests exceptional services and an unforgettable experience of their stay with us. To achieve this, we put quality standards and how we treat people at the heart of our business. If you are fully aligned with this approach and understand what all it takes behind the scenes to make such magic happen, you might have found the right place to take your career one step further.

**We look forward to meeting you.**

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)